Customer Service Professional

VADS BUSINESS PROCESS; Kuala Lumpur; On-site; MYR 25,000 - 40,000; Full time

Job summary

Vads Business Process Sdn. Bhd. is seeking a Customer Service Professional to handle inquiries from customers across channels, resolving technical issues and product questions to enhance satisfaction and loyalty.

Requirements include BM and English proficiency, a customer-oriented mindset, and strong communication skills, with a 6-month commitment. Work schedule includes 24x7 coverage, five working days with rotating off days.

Qualifications

• Minimum qualification: SPM / Diploma / Degree.
• Proficiency in BM and English.
• Customer-oriented with strong communication skills.
• Able to commit to 6 months (based on performance, attendance & discipline).

Responsibilities

• Handle all types of customers from various channels, including correspondence.
• Provide customers with answers to technical issues and product enquiries.
• Contribute to overall customer satisfaction and loyalty through each transaction.

Skills

BM & English proficiency

Customer-oriented

Strong communication

6-month commitment

Education

Minimum Qualification: SPM/Diploma/Degree

Job description

Vads Business Process Sdn. Bhd. Offers solutions for all you industry-specific needs and goals – so your business can run better, faster and more profitably right into the future. We are TM Tech subsidiaries that specialize in business solution and technology.

Job Scope

Customer Service Professional

To handle all types of customers from various channels including correspondence from customers, providing customers with answers to their technical issues, general and product enquiries. Each Customer Service Professional will ensure that each transaction is handled in a way that contributes to overall customer satisfaction and increases customer loyalty.

Requirements

• Minimum Qualification: [SPM / Diploma / Degree – specify if applicable]
• Proficiency in BM and English
• Customer-oriented with strong communication skills
• Able to commit to a 6 months (based on performance, attendance & discipline)

Customer Service Professional

• Work Schedule: Monday – Sunday 24x7 (5 working days with 2 rotating off days)

Unlock job insights

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• Which of the following types of qualifications do you have?
• Do you have customer service experience?

Business Support Services 101-1,000 employees

VADS Berhad the e-business arm of Telekom Malaysia Berhad is expanding its range of services to cater to the needs of the demanding e-industry caused by the global trend of businesses, which is moving from the "brick & mortar" environment to the "click & mortar" way of conducting business. This has driven VADS to evolve and to move ahead in order to better support its customers in the new world of information technology. In line with our expansion, we are seeking some qualified candidates to fill the following position:

VADS Berhad the e-business arm of Telekom Malaysia Berhad is expanding its range of services to cater to the needs of the demanding e-industry caused by the global trend of businesses, which is moving from the "brick & mortar" environment to the "click & mortar" way of conducting business. This has driven VADS to evolve and to move ahead in order to better support its customers in the new world of information technology. In line with our expansion, we are seeking some qualified candidates to fill the following position:

What can I earn as a Customer Service Representative