Customer Service Admin

STT ENGINEERING SDN BHD; Kampung Krubong; On-site; MYR 36,000 - 60,000; Full time

Job summary

STT ENGINEERING SDN BHD in Malaysia is seeking a Customer Service Administrator to handle inquiries, process orders and quotes using internal systems, and resolve issues promptly. You will manage daily sales order processing, documentation, delivery planning and coordination with internal teams, monitor delivery schedules, and follow up on outstanding orders.

A service-oriented mindset, excellent communication, and teamwork are essential, along with the ability to escalate problems when needed

Qualifications

• Proven experience in customer service.
• Excellent communication and interpersonal skills, with the ability to engage with customers in a friendly and professional manner
• Strong problem-solving and decision-making skills, with the ability to think on your feet and provide effective solutions.
• A team player with a positive attitude and a passion for delivering outstanding customer service

Responsibilities

• Respond to customer inquiries on a timely basis.
• Process orders and quotes using internal systems.
• Resolve customers’ complaints and issues promptly, escalating where required.
• Manage daily sales order processing, documentation, delivery planning and coordination with internal teams.
• Monitor delivery schedules and follow-up on outstanding orders with internal teams.
• Follow up with Purchasing team on outstanding goods.
• Prepare daily invoices and delivery orders.
• To receive other job assignment directed by superior from time to time.

Skills

Customer service

Communication

Problem solving

Team player

Job description

Respond to customer inquiries on a timely basis.

Process orders and quotes using internal systems.

Resolve customers’ complaints and issues promptly, escalating where required.

Manage daily sales order processing, documentation, delivery planning and coordination with internal teams.

Monitor delivery schedules and follow-up on outstanding orders with internal teams.

Follow up with Purchasing team on outstanding goods.

Prepare daily invoices and delivery orders.

To receive other job assignment directed by superior from time to time.

What we're looking for

Proven experience in a customer service.

Excellent communication and interpersonal skills, with the ability to engage with customers in a friendly and professional manner

Strong problem-solving and decision-making skills, with the ability to think on your feet and provide effective solutions.

A team player with a positive attitude and a passion for delivering outstanding customer service

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Customer Service Executive?
• Do you have experience in a sales role?
• Do you have customer service experience?
• Do you have previous invoicing experience?
• Do you have order processing experience?

Engineering & Project Management Services 11-50 employees

• STT Engineering SDN.BHD. main focus is to provided manufacturing supports in Malaysia for renown industry leader and offering outsourcing service for Global Customers.
• STT is an independant Business Unit of ST Group of companies. ST Group has more than 20 years experience servicing the industry.
• Primary focusing on solutions for module assembly and parts fabrication.
• We are assisting our customers in cost reduction projects.
• STT is registered as a LMW License company.

VISION

• To expand into market development and potential setting up strategic alliance for the fast expansion of the machine equipment’s assembly and parts fabrication.

MISSION

• High Quality of End Products.
• STT Engineering SDN.BHD. main focus is to provided manufacturing supports in Malaysia for renown industry leader and offering outsourcing service for Global Customers.
• STT is an independant Business Unit of ST Group of companies. ST Group has more than 20 years experience servicing the industry.
• Primary focusing on solutions for module assembly and parts fabrication.
• We are assisting our customers in cost reduction projects.
• STT is registered as a LMW License company.

VISION

• To expand into market development and potential setting up strategic alliance for the fast expansion of the machine equipment’s assembly and parts fabrication.

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What can I earn as a Customer Service Administrator