Customer Service & Order Fulfillment Specialist

PBA Systems (Pg) Sdn. Bhd.; Penang; On-site; MYR 28,000 - 47,000; Full time

Job summary

PBA Systems (Pg) Sdn. Bhd. is seeking a Junior Executive/Executive, Customer Service in Bayan Lepas, Penang. You will handle inquiries, provide quotations, and oversee order fulfilment, coordinating with sales, production, finance and logistics to ensure timely delivery.

The role requires a minimum of SPM with 2 years of relevant experience or a Diploma, with Mandarin a plus. Fresh graduates are welcome to apply and training on ERP/SAP systems will be provided.

Qualifications

• Minimum SPM with at least 2 years of relevant experience, or a Diploma qualification.
• At least 2 years of experience in customer service, order management, or purchasing.
• Fresh graduates are welcome to apply.
• Proficient in MS Word, MS Excel, MS PowerPoint; BC.

Responsibilities

• Attend customer enquiries through email and phone.
• Coordinate with sales, production/supplier, finance, WH logistics.
• Create and maintain customer records in the system and maintain proper documentation.
• Monitor orders against available inventory and ensure smooth delivery processes.
• Monitor and coordinate with vendor on shipment arrangement/delivery schedules.

Skills

Customer service

Order management

Purchasing

Vendor coordination

MS Office

Education

SPM

Diploma

Tools

SAP/ERP

BC

Job description

PBA Systems (Pg) Sdn. Bhd. is seeking a Junior Executive/Executive, Customer Service in Bayan Lepas, Penang. You will handle inquiries, provide quotations, and oversee order fulfilment, coordinating with sales, production, finance and logistics to ensure timely delivery.

The role requires a minimum of SPM with 2 years of relevant experience or a Diploma, with Mandarin a plus. Fresh graduates are welcome to apply and training on ERP/SAP systems will be provided.