Customer Success & Support Specialist

ALL BE CONNECT SDN. BHD.; Bayan Lepas; On-site; MYR 30,000 - 42,000; Full time

Job summary

ALL BE CONNECT SDN. BHD. in Bayan Lepas, Penang, is seeking a customer service professional to handle inquiries via phone, email, and other channels, and to provide accurate information about products and services.

You will follow up on orders and complaints, coordinate with internal teams to resolve issues, maintain customer records, and build lasting relationships with clients. Fresh graduates are welcome; a Diploma or Degree in Business Administration or related field is preferred;

Qualifications

• Diploma or Degree in Business Administration or a related field.
• Fresh graduates are welcome to apply.
• Good communication and problem-solving skills.
• Proficient in Microsoft Office.
• Responsible, organized, and able to work independently or in a team.
• Previous customer service experience is an advantage.

Responsibilities

• Handle customer inquiries via phone calls, emails, and other communication channels.
• Provide accurate information about products and services.
• Follow up on customer orders, requests, and complaints.
• Coordinate with internal departments to resolve customer issues.
• Maintain customer records and prepare relevant reports.
• Build and maintain good relationships with customers.

Education

Diploma or Degree in Business Administration or a related field

Tools

Microsoft Office

Job description

ALL BE CONNECT SDN. BHD. in Bayan Lepas, Penang, is seeking a customer service professional to handle inquiries via phone, email, and other channels, and to provide accurate information about products and services.

You will follow up on orders and complaints, coordinate with internal teams to resolve issues, maintain customer records, and build lasting relationships with clients. Fresh graduates are welcome; a Diploma or Degree in Business Administration or related field is preferred;