Customer Service & Order Excellence Specialist

SB Tape Group Sdn Bhd; Kajang; Vor Ort; MYR 36.000 - 60.000; Vollzeit

Zusammenfassung

SB Tape Group Sdn Bhd is looking for a Customer Service Executive to join our team in Malaysia. You will coordinate orders, respond to inquiries, and support sales in a manufacturing environment.

The role focuses on order management, ERP systems, invoicing, and maintaining customer records, with opportunities to develop skills in customer relationship management and cross-functional collaboration with Sales, Production, Warehouse and Logistics.

Qualifikationen

• Minimum Diploma in Business Administration, Customer Service, Sales, Marketing or related fields.
• Fresh graduates are encouraged to apply – training will be provided.
• Good command of English and Bahasa Malaysia.
• Experience in manufacturing, trading or logistics environment is an advantage.

Aufgaben

• Handle and respond to customer inquiries promptly and professionally.
• Provide accurate information on products, pricing, order status and delivery schedules.
• Receive and process sales orders from customers and sales personnel.
• Verify order details, including pricing, quantities and requested delivery dates.
• Follow up on orders to ensure timely processing and delivery.
• Coordinate closely with Production, Warehouse and Logistics teams to ensure orders are delivered on time.
• Communicate with customers regarding delivery arrangements, expected timelines and any potential delays.
• Monitor order and delivery status and follow up on outstanding matters.
• Coordinate with relevant departments to resolve order-related issues.
• Build and maintain positive relationships with customers.
• Understand customer requirements and provide appropriate support.
• Handle customer feedback, complaints, returns and replacement requests professionally.
• Follow up with customers after delivery when required to ensure satisfaction.
• Communicate customer feedback to relevant departments for continuous improvement.
• Prepare and submit E-invoices according to company and regulatory requirements.
• Maintain accurate customer information, sales orders and transaction records.
• Ensure relevant customer and sales documentation is properly maintained and filed.
• Prepare reports related to customer inquiries, order status and delivery performance.
• Assist the Sales team with customer follow-ups and administrative matters.
• Support sales personnel in coordinating customer requirements and order-related activities.
• Perform other duties and assignments as required by management.

Kenntnisse

Customer service

Order management

Communication

ERP/CRM systems

Microsoft Office

Ausbildung

Diploma in Business Administration, Customer Service, Sales, Marketing or related fields

Tools

Excel

Word

Outlook

Jobbeschreibung

SB Tape Group Sdn Bhd is looking for a Customer Service Executive to join our team in Malaysia. You will coordinate orders, respond to inquiries, and support sales in a manufacturing environment.

The role focuses on order management, ERP systems, invoicing, and maintaining customer records, with opportunities to develop skills in customer relationship management and cross-functional collaboration with Sales, Production, Warehouse and Logistics.