Customer Service & Operations Coordinator

Baxter International; Petaling Jaya; On-site; MYR 45,000 - 78,000; Full time

Job summary

Baxter International in Malaysia invites a Customer Service Coordinator to support commercial, supply chain and Technical Service operations. You will handle quotations, orders, invoicing, and service contract maintenance within ERP and JDE to ensure smooth business flow.

The role requires collaboration with multiple teams to maintain service levels, process requests efficiently, and manage daily duties with accuracy and independence.

Qualifications

• Minimum 2 years of relevant experience.
• Customer-oriented with strong communication skills.
• Proficient in Microsoft Office.
• Familiar with ERP systems, preferably JDE.
• Able to work independently with limited guidance.

Responsibilities

• Handle incoming customer queries.
• Prepare quotations for spare parts and service contracts.
• Process service invoicing and document filing based on quotations, POs and service contracts.
• Manage indirect purchase requisitions and create POs.
• Maintain and monitor service agreements in the delivery system and ERP.
• Coordinate with supply chain on parts availability and delivery dates.
• Manage system transactions for spare parts (PO, SO, DO, GR, movement).
• Support hardware tracking end-to-end in JDE.
• Assist Finance with accounts receivable and overdue invoices.
• Process warranty claims within 2–5 working days.

Skills

Customer oriented

English communication

Microsoft Office

Tools

JDE ERP

Job description

Baxter International in Malaysia invites a Customer Service Coordinator to support commercial, supply chain and Technical Service operations. You will handle quotations, orders, invoicing, and service contract maintenance within ERP and JDE to ensure smooth business flow.

The role requires collaboration with multiple teams to maintain service levels, process requests efficiently, and manage daily duties with accuracy and independence.