Customer Service Coordinator

4255 Baxter Healthcare (M) Sdn Bhd MYS; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

Baxter is seeking a Customer Service Coordinator in Malaysia to support commercial, supply chain and Technical Service daily operations, including quotations, work orders, invoicing and service contract maintenance in the system. You will manage customer inquiries, prepare spare parts quotations, process invoices, and coordinate with vendors and the logistics team to ensure timely delivery and accurate postings.

The role requires teamwork and proactive problem solving.

Qualifications

• Preferably 2 years’ relevant experience.
• Customer oriented with good communication.
• Proficient in Microsoft Office.
• Knowledge of service delivery system.
• Familiar with ERP systems, preferably JDE.
• Willing to work independently with limited guidance.

Responsibilities

• Handle incoming customer queries.
• Prepare quotations for spare parts and service contracts.
• Process service invoicing and document filing.
• Create and manage purchase orders.
• Maintain service agreements in the ERP system.
• Coordinate with supply chain on spare parts availability.
• Support end-to-end hardware tracking and export logistics of repaired goods.
• Assist finance with accounts receivable and billing follow-ups.

Skills

Customer oriented

English communication

Microsoft Office

ERP (JDE)

Independence

Tools

JDE ERP

Job description

This is where your work makes a difference. At Baxter, we believe every person - regardless of who they are or where they are from - deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job - you will find purpose and pride.

Your Role at Baxter

The Customer Service Coordinator is responsible for supporting commercial, supply chain and Technical Service with their daily operations. This may include quotation, work order processing, invoicing, service contract maintenance in system and purchase requisition/purchase order creation.

• Responsible for managing any incoming customer queries
• Prepare quotation for spare parts and service contracts as required to be furnished to customers
• Perform timely service invoicing and document filing for all service activities based on quotation, purchase order and/or service contract
• Responsible for all indirect purchase requisition
• Responsible for purchase order creation
• Maintain and monitor all service agreement in service delivery system and ERP
• Responsible for spare part item creation/extension and purchase order creation to vendor
• Communicate with supply chain on availability, delivery dates or other important matters related to spare parts delivery
• Responsible for managing system transaction for spare parts including purchase order, sales order, delivery order, goods receipt, and goods movement
• Manage inventory write off
• Support hardware tracking end to end process
• Responsible for any admin support to the TS, supply chain and commercial
• Support Vaporiser hardware tracking end to end process in JDE
• Support Finance team manages accounts receivable, following up on outstanding and overdue invoices, reconciling advance payments with correct accounts to ensure correct postings
• Responsible for warranty claims requests from distributors and to process on a timely period of 2-5 working days in receipt of complaint and Trackwise to be completed immediately
• Manage logistic on export of repaired goods

What You’ll Bring

• Preferably 2 years’ relevant experience
• Customer Oriented
• Effective verbal and written English communication ski
• Proficiency in Microsoft Office
• Some knowledge of service delivery system
• Knowledgeable with ERP system (preferably JDE)
• Willing to work independently with limited guidance

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally.