Customer Service Coordinator (Contract)

Baxter; Petaling Jaya; On-site; MYR 48,000 - 70,000; Full time

Job summary

Baxter International is seeking a Customer Service Coordinator to support commercial, supply chain and Technical Service operations. The role involves handling customer queries, preparing quotations, invoicing, and maintaining service contracts in the ERP system.

The ideal candidate offers 2 years of relevant experience, strong English communication, and proficiency with Microsoft Office and ERP systems (preferably JDE).

Qualifications

• 2 years’ relevant experience.
• Customer oriented traits and problem-solving skills.
• Strong communication skills in English, both oral and written.

Responsibilities

• Manage incoming customer queries and provide timely responses.
• Prepare quotations for spare parts and service contracts as required.
• Process service invoices and file documents per quotation, PO, or contract.
• Handle indirect purchase requisitions and create purchase orders.
• Maintain and monitor service agreements in the ERP system.
• Create/extend spare part items and issue POs to vendors.
• Coordinate with supply chain on availability and delivery dates.

Skills

Customer focus

Verbal and written English

ERP knowledge

Tools

Microsoft Office

JDE ERP

Job description

This is whereyour work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

Your Role at Baxter

The Customer Service Coordinator is responsible for supporting commercial, supply chain and Technical Service with their daily operations. This may include quotation, work order processing, invoicing, service contract maintenance in system and purchase requisition/purchase order creation.

What You’ll Be Doing

• Responsible for managing any incoming customer queries
• Prepare quotation for spare parts and service contracts as required to be furnished to customers
• Perform timely service invoicing and document filing for all service activities based on quotation, purchase order and/or service contract
• Responsible for all indirect purchase requisition
• Responsible for purchase order creation
• Maintain and monitor all service agreement in service delivery system and ERP
• Responsible for spare part item creation/extension and purchase order creation to vendor
• Communicate with supply chain on availability, delivery dates or other important matters related to spare parts delivery
• Responsible for managing system transaction for spare parts including purchase order, sales order, delivery order, goods receipt, and goods movement
• Manage inventory write off
• Support hardware tracking end to end process
• Responsible for any admin support to the TS, supply chain and commercial
• Support Vaporiser hardware tracking end to end process in JDE
• Support Finance team manages accounts receivable, following up on outstanding and overdue invoices, reconciling advance payments with correct accounts to ensure correct postings
• Responsible for warranty claims requests from distributors and to process on a timely period of 2-5 working days in receipt of complaint and Trackwise to be completed immediately
• Manage logistic on export of repaired goods

What You’ll Bring

• Preferably 2 years’ relevant experience
• Customer Oriented
• Effective verbal and written English communication ski
• Proficiency in Microsoft Office
• Some knowledge of service delivery system
• Knowledgeable with ERP system (preferably JDE)
• Willing to work independently with limited guidance

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, and let us know the nature of your request along with your contact information.

B-21-3A, Level 21 , The Ascent, Paradigm , No. 1|Jalan SS 7/26A Kelana Jaya|47301 Petaling Jaya, Selangor|Malaysia