Customer Service Officer

Oro Safety Glass Sdn Bhd; Sungai Petani; On-site; MYR 33,000 - 50,000; Full time

Job summary

Oro Safety Glass Sdn Bhd in Kedah is seeking an organized Invoicing Clerk to prepare, verify and submit customer invoices based on Delivery Orders and Purchase Orders. You will ensure accuracy, proper documentation and timely submission while coordinating with relevant departments.

The role requires strong numerical, filing and Excel skills, and the ability to liaise in Mandarin and English with diverse clients and partners. Manufacturing experience is an added advantage.

Qualifications

• Diploma in accounting, finance, business administration or related field.
• 2+ years of invoicing, billing, or accounts administration experience preferred.
• Experience in a manufacturing environment is an added advantage.
• Able to communicate effectively in Mandarin and English.

Responsibilities

• Prepare, verify and submit customer invoices based on DO/PO and approved sales data.
• Ensure invoice accuracy and proper supporting documents.
• Coordinate with other departments to resolve PO/DO/pricing discrepancies.
• Prepare and process Credit Notes and Debit Notes as instructed.
• Compile and submit printed invoices weekly according to schedule.
• Maintain filing and records of invoices and supporting documents.
• Monitor outstanding invoicing matters and follow up as needed.
• Carry out other duties as assigned by the Section Head / HOD.

Skills

Attention to detail

Numerical skills

Documentation skills

Mandarin & English communication

Microsoft Excel

Microsoft Office

Time management

Independent work

Confidential information handling

Education

Diploma in Accounting

Diploma in Finance

Diploma in Business Administration

Tools

Microsoft Excel

Microsoft Office

Job description

Job Purpose

Responsible for the accurate and timely preparation, verification and submission of customer invoices based on Delivery Orders (DO), Purchase Orders (PO) and approved sales information, while ensuring proper documentation and coordination with relevant departments.

KEY DUTIES

To assist the Section Head in managing the day-to-day invoicing activities.

To prepare and issue invoices based on approved Delivery Orders (DO).

To prepare invoices based on accurate and approved customer Purchase Order (PO) information.

To ensure all invoice information is accurate, complete and properly supported by the relevant documents.

To coordinate with relevant departments to clarify and resolve discrepancies relating to PO, DO, pricing and order information.

To prepare and process Credit Notes and Debit Notes as instructed and approved by the Section Head.

To ensure all printed invoices are compiled and submitted on a weekly basis according to the established schedule.

To maintain proper filing and records of invoices and related supporting documents.

To monitor outstanding invoicing matters and follow up with the relevant departments when necessary.

To carry out other assignments as instructed by the Section Head / HOD from time to time.

QUALIFICATION

Minimum Diploma in Accounting, Finance, Business Administration or related field.

Candidates with relevant working experience may also be considered.

Preferably 2 years or more of relevant experience in invoicing, billing, accounts, administration or a related field.

Experience in a manufacturing environment will be an added advantage.

COMPETENCIES / SKILLS

Good attention to detail and accuracy.

Good numerical and documentation skills.

Able to communicate effectively in Mandarin and English as this roles will required to liaise with our diverse client and partners.

Computer literate, particularly Microsoft Excel and Microsoft Office.

Good coordination and time management skills.

Able to work independently and meet deadlines.

Responsible, organized and able to handle confidential company/customer information.