Customer Service / Customer Coordinator

Transpak Worldwide Sdn Bhd; Iskandar Puteri; On-site; MYR 39,000 - 56,000; Full time

Job summary

Transpak Worldwide Sdn Bhd in Malaysia is seeking a Customer Service officer focused on invoicing and daily admin tasks. You will support end-to-end billing activities, verify documents, and ensure timely submission of billing records in coordination with warehouse, Operations, Finance and Customer Service teams.

The role requires basic English/Chinese/Malay communication, good Excel and data handling skills, accuracy, and accountability, with willingness to work overtime or shifts as needed.

Qualifications

• Daily Monday to Friday, 8:30am–5:30pm.
• Basic English, Chinese or Malay communication.
• Basic Excel and data handling.
• Willing to learn with good attitude and attendance.
• Willing to do overtime when required.
• Accuracy and accountability.
• Documentation control.
• Follow-up and coordination.
• Ability to work independently and as part of a team.
• Willing to work shift.

Responsibilities

• Handle operation end-to-end process
• Create SO / documentation, verify Customer Shipping Requirement and Ship Mode
• Prepare and process customer invoices accurately and within the required timeline
• Verify completed jobs and other billing information before invoice preparation
• Assist with invoice corrections, credit notes, or billing discrepancies when required
• Liaise with Operations/Admin teams to clarify missing or incorrect information
• Support month-end closing activities by ensuring completed jobs are invoiced within the required cut-off period
• Other ad-hoc duties assigned by Supervisors

Skills

Communication skills

Excel

Attention to detail

Teamwork

Overtime willingness

Tools

Excel

Job description

The Customer Service role is responsible for supporting daily administrative and invoicing activities, ensuring all operational transactions, supporting documents, and billing records are accurately prepared, verified, and submitted on time. The role manages daily operational transactions including SO creation, billing, and coordination with warehouse teams to ensure smooth execution, and works closely with the Operations, Finance, and Customer Service teams to ensure smooth and accurate billing processes.

Key responsibilities

• Handle operation end-to-end process
• Create SO / documentation, verify Customer Shipping Requirement and Ship Mode
• Prepare and process customer invoices accurately and within the required timeline
• Verify completed jobs and other billing information before invoice preparation
• Assist with invoice corrections, credit notes, or billing discrepancies when required
• Liaise with Operations/Admin teams to clarify missing or incorrect information
• Support month-end closing activities by ensuring completed jobs are invoiced within the required cut-off period
• Other ad-hoc duties assigned by Supervisors

About you

• Daily Monday to Friday (8:30am to 5:30pm)
• Basic communication skills in English, Chinese or Malay
• Basic Excel and data handling
• Willing to learn with good attitude and attendance
• Willing to do overtime when required
• Accuracy and accountability
• Documentation control
• Follow-up and coordination
• Ability to work independently and as part of a team
• Willing to work shift