Customer Service Officer

ARYZTA; Selangor; On-site; MYR 33,000 - 56,000; Full time

Job summary

Jora Malaysia is seeking a Customer Service Officer to greet customers across multiple channels, answer questions, and support order processing in Klang Valley.

You will collaborate with Finance, Sales, Marketing, Operations, Trade Asset, and IT to ensure smooth service delivery, manage orders, and assist with Halal certs and credits as needed.

Qualifications

• Familiar with Microsoft Dynamics GP (SAP preferred)
• Good Microsoft Office skills, especially MS Office Excel
• Good interpersonal and communication skills
• Ability to work as part of a multifunctional team

Responsibilities

• Greet the customer warmly and ascertain the problem or reason for calling
• Process and coordinate sales orders (Invoice/Delivery Order) for Klang Valley
• Assist with placement of customer orders through email and WhatsApp
• Prepare picking list report (Klang Valley/Outstation) to the Gold Cold warehouse
• Coordinate with customers and logistics to ensure smooth and timely delivery
• Arrange self-pickup orders by customer and sales team
• Assist customer on submission of Halal Certs, Credit Notes and CTCs
• Arrange samples delivery (Delivery Order) to customers and sales team
• Process and coordinate Invoice/DO/E-Invoicing/E-Credit Note management for customers

Skills

Interpersonal skills

Communication skills

Teamwork

Tools

Microsoft Dynamics GP

SAP

MS Office Excel

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Customer Service Officers act as the face of the company and work directly with customers to answer their questions and provide additional support where needed. They work well with people and possess excellent interpersonal and communication skills to achieve a high level of customer satisfaction. They are mainly responsible for supporting customers through various channels, such as order taking, order entry, WhatsApp chats, emails, phone calls, and B2B systems. They work effectively with peers and teams in Finance, Sales, Marketing, Operations, Trade Asset, and IT to enhance and improve customer service.

Key responsibilities

• Greet the customer warmly and ascertain the problem or reason for calling
• Process and coordinate sales orders (Invoice/Delivery Order) for Klang Valley
• Assist with placement of customer orders through email and WhatsApp
• Prepare picking list report (Klang Valley/Outstation) to the Gold Cold warehouse
• Coordinate with customers and logistics to ensure smooth and timely delivery
• Arrange self-pickup orders by customer and sales team
• Assist customer on submission of Halal Certs, Credit Notes and CTCs
• Arrange samples delivery (Delivery Order) to customers and sales team
• Process and coordinate Invoice/DO/E-Invoicing/E-Credit Note management for customers

About you

• Familiar with Microsoft Dynamics GP (SAP preferred)
• Good Microsoft Office skills, especially MS Office Excel
• Good interpersonal and communication skills
• Ability to work as part of a multifunctional team