Customer Service Officer

ARYZTA; Port Klang; On-site; MYR 33,000 - 47,000; Full time

Benefits offered by this job

Free parking

Health insurance

Maternity leave

Meal provided

Opportunities for promotion

Parental leave

Job summary

ARYZTA Malaysia is seeking a customer service officer to act as the face of the company, handling orders, inquiries, and support across multiple channels in Port Klang.

The role requires 1-2 years in customer service and strong English and Bahasa Malaysia communication, with collaboration across Finance, Sales, Marketing, Operations, Trade Asset and IT.

You will coordinate orders, deliveries, returns, halal certs, invoicing, and GP system entries to ensure customer satisfaction.

Qualifications

• 1-2 years related in Customer Service experiences.
• Able to speak and write in English and Bahasa Malaysia.

Responsibilities

• Greet customer warmly and ascertain problem or reason for calling.
• Process and coordinate sales orders (Invoice/Delivery Order) for Klang Valley
• Assist with placement of customer orders through email, fax & whatsapp
• Picking list report (Klang Valley/Outstation) to Tiong Nam warehouse
• Coordinate with customers and logistics to ensure smooth and timely delivery
• Arrangement of return goods
• Self pick-up order arrangement by customer and sales team
• Assist customer on submission of Halal Certs, Credit Notes & CTCs.
• Arrangement of samples delivery (Delivery Order) to customers
• Issue Purchase Request for stationery and other service related to CS department
• Create & Register New Debtor in GP System.
• Process and coordinate Invoice/Do management for customers
• Retrieve orders and submit E-invoice through B2B system.

Skills

Interpersonal communication

English language

Bahasa Malaysia

Customer service

Tools

Microsoft Dynamics GP

SAP

Excel

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Customer service officers act as the face of a company and directly work with customers to answer their questions or provide additional support where needed.

Works well with people with excellent interpersonal communication skills to achieve good level of customer satisfaction.

Mainly responsible for supporting customer through a variety of means, such as order taking, order entry, WhatsApp chats, email, phone calls, B2B system etc.

Work effectively with all peers and teams in Finance, Sales, Marketing, Operations, Trade Asset and IT to influence and improve customer services.

Key Accountabilities:

• Greet customer warmly and ascertain problem or reason for calling
• Process and coordinate sales orders (Invoice/Delivery Order) for Klang Valley
• Assist with placement of customer orders through email, fax & whatsapp
• Picking list report (Klang Valley/Outstation) to Tiong Nam warehouse
• Coordinate with customers and logistics to ensure smooth and timely delivery
• Arrangement of return goods
• Self pick-up order arrangement by customer and sales team
• Assist customer on submission of Halal Certs, Credit Notes & CTCs.
• Arrangement of samples delivery (Delivery Order) to customers
• Issue Purchase Request for stationery and other service related to CS department
• Create & Register New Debtor in GP System.
• Process and coordinate Invoice/Do management for customers
• Retrieve orders and submit E-invoice through B2B system.

Experience and Skills Required:

• 1-2 years related in Customer Service experiences
• Able to speak and write in English and Bahasa Malaysia

Soft Skills and Other Requirements:

• Familiar with Microsoft Dynamics GP & SAP is preferred.
• Good Microsoft Office Skills, especially MS Office Excel.
• Good Interpersonal and communication skills.
• Has the ability to work as a part of a multifunctional team.
• Good Team-Work and good Interpersonal Skills

Job Type: Full-time

• Free parking
• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave

Application Question(s):

• Would you be willing to work in Pulau Indah, Port Klang?