Customer Services Officer

Syarikat Thong Guan Trading; Alor Merah; On-site; MYR 40,000 - 67,000; Full time

Job summary

Syarikat Thong Guan Trading in Malaysia is seeking a capable Customer Service/Order Management professional to manage day-to-day activities, including enquiries, order processing, tracking, delivery coordination, and complaint handling. You will collaborate with Sales, Production Planning, Warehouse, Logistics, Quality Assurance, and Finance to ensure orders are accurate and delivered on time.

The role requires a Diploma or Bachelor's in a related field and 1–2 years of experience in customer

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Marketing, Supply Chain, Logistics, or related field.
• 1–2 years of experience in Customer Service or Order Management, preferably in FMCG or food manufacturing.
• Strong communication and interpersonal skills.
• Attention to detail in order processing and documentation.
• Ability to manage multiple tasks under pressure in a fast-paced environment.

Responsibilities

• Handle customer enquiries via phone, email, WhatsApp and other channels professionally and promptly.
• Maintain good relationships with customers and provide information on products, pricing, orders, availability and delivery.
• Receive, verify, and process customer purchase orders accurately and promptly.
• Check product availability, pricing, quantities, specs, delivery requirements, and terms before processing orders.
• Prepare sales orders, order confirmations, delivery documents, and related paperwork.
• Coordinate with Production Planning and Warehouse to meet order requirements.
• Liaise with Logistics/Transport to arrange and monitor deliveries.
• Record and follow up on customer complaints related to product quality, quantity, packaging, delivery, or service.
• Coordinate with QA, Production, Warehouse to investigate and resolve complaints.
• Prepare daily/weekly/monthly customer service and order reports.

Skills

Communication skills

Interpersonal skills

Attention to detail

Problem-solving

Multitasking

Education

Diploma or Bachelor's Degree in Business Administration/Marketing/Logistics

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Responsible for managing day-to-day customer service activities, including customer enquiries, order processing, order tracking, delivery coordination, and complaint handling. The role will work closely with Sales, Production Planning, Warehouse, Logistics, Quality Assurance, and Finance to ensure customer orders are processed accurately and delivered on time.

Key responsibilities

• Handle customer enquiries via phone, email, WhatsApp, and other communication channels in a professional and timely manner
• Maintain good relationships with customers and provide accurate information regarding products, pricing, order status, availability, and delivery schedules
• Receive, verify, and process customer purchase orders accurately and in a timely manner
• Check product availability, pricing, quantity, specifications, delivery requirements, and agreed terms before processing orders
• Prepare sales orders, order confirmations, delivery documents, and other relevant documentation
• Coordinate with Production Planning and Warehouse to ensure customer orders are prepared according to agreed requirements
• Liaise with Logistics/Transport teams to arrange and monitor deliveries
• Receive, record, and follow up on customer complaints related to product quality, quantity, packaging, delivery, or other service issues
• Coordinate with Quality Assurance, Production, Warehouse, and relevant departments to investigate and resolve customer complaints
• Prepare daily, weekly, or monthly customer service and order reports

About you

• Diploma or Bachelor's Degree in Business Administration, Marketing, Supply Chain, Logistics, or a related field
• Minimum 1–2 years of experience in Customer Service, Order Management, Sales Administration, or a related role, preferably in FMCG, food manufacturing, or a related industry
• Good communication and interpersonal skills
• Strong attention to detail and accuracy in order processing and documentation
• Good problem-solving and customer-handling skills
• Able to manage multiple tasks and work under pressure in a fast-paced environment