Customer Service Assistant

Merit Packaging; Selama; On-site; MYR 18,000 - 24,000; Full time

Job summary

Merit Packaging is seeking an administrative and customer support role based in Malaysia to manage customer enquiries, order documentation, and coordination across logistics, sales, and production teams.

The position calls for 1-2 years of related experience; fresh graduates with internship exposure in administration will be considered. Proficiency in Microsoft Office and ERP data entry is preferred.

Qualifications

• 1-2 years experience in administrative, sales support, or customer service role.
• Fresh graduates with internship experience of administration can be considered.
• Proficiency in Microsoft Office and ERP system data entry.

Responsibilities

• Respond to customer enquiries, feedback, and routine complaints.
• Provide timely updates to customers regarding order and delivery.
• Maintain positive and professional customer relations.
• Assist in preparing quotations, sales orders, and delivery documents.
• Ensure accurate order entry in ERP system.
• Maintain customer records and correspondence.
• Liaise with customers on artwork requirements, approvals, and revisions.
• Report customer issues or concerns to superior.
• Coordinate with logistics, sales, and production to ensure smooth delivery.
• Assist in arranging meetings, customer visits, and events.
• Provide clerical and admin support to sales team.

Skills

Microsoft Office

ERP data entry

Customer service

Tools

ERP system

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

This is an administrative and customer support role focused on managing customer enquiries, order documentation, and coordination across logistics, sales, and production teams.

Key responsibilities

• Respond to customer enquiries, feedback, and routine complaints
• Provide timely updates to customers regarding order and delivery
• Maintain positive and professional customer relations
• Assist in preparing quotations, sales orders, and delivery documents
• Ensure accurate order entry in ERP system
• Maintain customer records and correspondence
• Liaise with customers on artwork requirements, approvals, and revisions to ensure timely confirmation for production
• Report customer issues or concerns to superior
• Coordinate with logistics, sales, and production to ensure smooth delivery
• Assist in arranging meetings, customer visits, and events
• Provide clerical and admin support to sales team

About you

• 1-2 years experience in administrative, sales support, or customer service role
• Fresh graduates with internship experience of administration can be considered
• Proficiency in Microsoft Office and ERP system data entry