Customer Service Officer

ARYZTA Food Solutions Malaysia Sdn Bhd; Selangor; On-site; MYR 36,000 - 60,000; Full time

Job summary

ARYZTA Food Solutions Malaysia Sdn Bhd is seeking a Customer Service Officer to be the face of the company, handling inquiries across order taking, WhatsApp chats, emails and phone calls. You will collaborate with Finance, Sales, Marketing, Operations, Trade Asset and IT to enhance service quality.

The role includes greeting customers, coordinating Klang Valley orders, arranging samples, and supporting invoicing and credit-note activities, requiring strong MS Excel and communication skills.

Qualifications

• Good interpersonal and communication skills.
• Ability to work as part of a multifunctional team.
• Familiar with Microsoft Dynamics GP; SAP experience is a plus.

Responsibilities

• Greet the customer warmly and ascertain the problem or reason for calling.
• Process and coordinate sales orders for Klang Valley.
• Assist with placement of customer orders via email and WhatsApp.
• Prepare picking list reports to the Gold Cold warehouse.
• Coordinate with customers and logistics to ensure timely delivery.
• Arrange self-pickup orders by customer and sales team.
• Assist with submission of Halal Certs, Credit Notes and CTCs.
• Arrange samples delivery to customers and sales team.
• Process and coordinate Invoice/DO/E-Invoicing/E-Credit Note management.

Skills

MS Excel

Interpersonal skills

Teamwork

Tools

Microsoft Dynamics GP

SAP

Job description

Customer Service Officers act as the face of the company and work directly with customers to answer their questions and provide additional support where needed. They work well with people and possess excellent interpersonal and communication skills to achieve a high level of customer satisfaction. They are mainly responsible for supporting customers through various channels, such as order taking, order entry, WhatsApp chats, emails, phone calls, and B2B systems. They work effectively with peers and teams in Finance, Sales, Marketing, Operations, Trade Asset, and IT to enhance and improve customer service.

Key responsibilities

• Greet the customer warmly and ascertain the problem or reason for calling
• Process and coordinate sales orders (Invoice/Delivery Order) for Klang Valley
• Assist with placement of customer orders through email and WhatsApp
• Prepare picking list report (Klang Valley/Outstation) to the Gold Cold warehouse
• Coordinate with customers and logistics to ensure smooth and timely delivery
• Arrange self-pickup orders by customer and sales team
• Assist customer on submission of Halal Certs, Credit Notes and CTCs
• Arrange samples delivery (Delivery Order) to customers and sales team
• Process and coordinate Invoice/DO/E-Invoicing/E-Credit Note management for customers

About you

• Familiar with Microsoft Dynamics GP (SAP preferred)
• Good Microsoft Office skills, especially MS Office Excel
• Good interpersonal and communication skills
• Ability to work as part of a multifunctional team
• Good teamwork skills