B- Customer Care Support- Sales Support

OTT CREATION MARKETING; Putrajaya; On-site; MYR 33,000 - 58,000; Full time

Benefits offered by this job

Opportunities for promotion

Job summary

Jora Malaysia is seeking a Customer Support Executive in Putrajaya to oversee the day‑to‑day customer service operations and establish standards to drive customer satisfaction across the team.

You will handle inquiries, prepare quotations and orders, coordinate with logistics for on‑time deliveries, and maintain accurate records while providing timely order updates to customers. This is a full‑time role with promotion opportunities.

Qualifications

• Diploma or degree in business/administration or equivalent.
• At least 1 year in customer service.
• Strong written and verbal communication.
• Customer-oriented and detail-focused.

Responsibilities

• Handle incoming calls and attend customer enquiries with timely responses.
• Prepare quotations, orders, invoices, and other sales documents.
• Assist sales order processing and track delivery status.
• Coordinate with logistics to ensure on-time delivery.
• Communicate order updates to customers via email.
• Manage sales data and progress reports.
• Maintain documentation files (physical and digital).

Skills

Customer service

Communication skills

Team coordination

Education

Diploma or bachelor's in Business/Administration

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Responsible of oversee the customer support department’s day-to-day functions as well as establish standards and protocols to be used by the customer service team to promote customer satisfaction.

Including but not limited to the following:

• Handle incoming calls and attend customer enquiries, ensure excellent and timely response to customers
• Provide internal sales support which including preparing quotation, confirmation order, delivery order, invoices and other relevant documents
• Assist sales order processing and follow up on delivery status of orders and track on collection
• Co-ordinate with logistics department to ensure on-time delivery to customer
• Liaise with customers to provide update order status
• Process sales data, sales progress reports and other sales related records and reports
• Communicate with customer via official emails regarding documentation submission, documentation status monitoring, customer approval status monitoring.
• Coordinate with customers and prepare shipping documents as required.
• Maintain files of all documentation and records (physical and digital) required for individual jobs.

KEY REQUIREMETNS

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Economics, Business Studies/Administration/Management, Commerce or equivalent.
• At least 1 year(s) of working experience in the related field is required for this position.
• Preferably Junior Executives specializing in Customer Service or equivalent.
• Customer orientated and ability to adapt/respond to different types of characters.
• Detailed oriented and passionate towards serving others with great enthusiasm.
• Excellent verbal and written communication skills.

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WhatsApp: [phone]

Job Types: Full-time, Permanent

• Opportunities for promotion

Ability to commute/relocate:

• Putrajaya: Reliably commute or planning to relocate before starting work (Preferred)