Sales Support Officer

Spritzer; Taiping; On-site; MYR 45,000 - 67,000; Full time

Job summary

Spritzer Malaysia is seeking an Order & Logistics Coordinator to manage daily order entry, review orders for accuracy, coordinate with Sales, track inventory, and update E-invoice systems. You will liaise between customers and internal teams to ensure timely order fulfilment and shipment scheduling.

The role includes coordinating trucks, monitoring inventory, handling RMA processes, and providing weekly fulfillment reports to support production continuity.

Qualifications

• Ability to manage assigned customer portfolio independently.
• Knowledge of inventory availability, production output schedule and coordination with logistic for trucks availability.
• Understanding of customer systems (e.g. E-invoicing platforms like B2B/AAB).
• Capability to manage documentation (PO, invoice, RMA, shipment records).
• Strong sense of urgency and accountability in meeting timelines.

Responsibilities

• Order & Customer Management: Handle assigned customers and process daily order entry in ERP.
• Review customer orders for accuracy of item, quantity, and pricing.
• Resolve discrepancies with Sales or elevate to superior when required.
• Review inventory and forecast to support order commitments.
• Communicate with customers on stock availability and delivery timelines.
• Reschedule deliveries based on inventory, production, and transport availability.
• Logistics & Shipment Coordination: Coordinate truck/container scheduling and loading arrangements.
• Liaise with warehouse and customers on container loading plans.
• Inform customers on shipment updates, delays, and vessel status.
• Follow up on customer payments and verify with Accounts.
• Generate tax invoices for shipments.
• Maintain PO filing, documentation, and records.
• Update E-invoice systems for specific customers (e.g. B2B, AAB).
• Manage RMA process for returns, damages, or shortages.
• Liaise with logistics for product disputes (GRN/POD issues) and ensure closure.
• Operational Support & Coordination: Coordinate pallets/empty bins return for production continuity.
• Perform weekly tracking of order fulfilment and sales volume reporting.
• Review and report on Customer Forecast vs Actual load to avoid over commit.
• Support backup coverage and perform ad-hoc duties assigned by superior.

Skills

Independent worker

Inventory knowledge

Logistics coordination

ERP order entry

Communication with customers

Tools

B2B/E-invoice systems

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Ability to handle assigned customer portfolio independently.
• Knowledge of inventory availability, production output schedule and coordination with logistic for trucks availability.
• Understanding of customer systems (e.g. E-invoicing platforms like B2B/AAB) .
• Capability to manage documentation (PO, invoice, RMA, shipment records).
• Strong sense of urgency and accountability in meeting timelines.
• As coordinator between external (customers) and internal to make sure customer order commit.
• Willingness to perform additional tasks as assigned by superior.
• 1. Order & Customer Management
• Handle assigned customers and process daily order entry in ERP
• Review customer orders for accuracy of item, quantity, and pricing
• Resolve discrepancies with Sales or elevate to superior when required
• Review inventory and forecast to support order commitments
• Communicate with customers on stock availability and delivery timelines
• Reschedule deliveries based on inventory, production, and transport availability
• 3. Logistics & Shipment Coordination
• Coordinate truck/container scheduling and loading arrangements
• Liaise with warehouse and customers on container loading plans
• Inform customers on shipment updates, delays, and vessel status
• Follow up on customer payments and verify with Accounts
• Generate tax invoices for shipments
• Maintain PO filing, documentation, and records
• Update E-invoice systems for specific customers (e.g. B2B, AAB)
• Manage RMA process for returns, damages, or shortages
• Liaise with logistics for product disputes (GRN/POD issues) and ensure closure
• 6. Operational Support & Coordination
• Coordinate pallets/empty bins return for production continuity
• Perform weekly tracking of order fulfilment and sales volume reporting
• Review and report on Customer Forecast vs Actual load to avoid over commit
• Support backup coverage and perform ad-hoc duties assigned by superior