Customer Service Executive

Skyworth; Selangor; On-site; MYR 33,000 - 61,000; Full time

Job summary

Skyworth Malaysia is seeking a customer service-oriented professional to handle inquiries via multiple channels and coordinate with internal teams to resolve issues. The role involves order follow-ups, quotations, and maintaining accurate records in a fast-paced environment.

Fresh graduates are welcome, and strong communication in English and Bahasa Malaysia is preferred. Mandarin is an added advantage. Proficiency in MS Office is required.

Qualifications

• Good communication and interpersonal skills.
• Fresh graduates are welcome to apply.

Responsibilities

• Handle customer enquiries via phone, email, WhatsApp, and social media.
• Follow up on customer orders, deliveries, and service requests.
• Assist customers with product and service enquiries.
• Coordinate with internal departments to resolve customer issues.
• Follow up with customers and provide updates on order and service status.
• Prepare quotations, reports, invoices, and other related documents.
• Maintain accurate customer records and filing.
• Handle customer feedback and complaints professionally.
• Perform general administrative and customer service duties.
• Perform other duties as assigned by the supervisor.

Skills

Communication

Customer service

Interpersonal skills

Teamwork

Education

Diploma or Degree in BA/Management/Marketing/Customer Service

Tools

Microsoft Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

1) Handle customer enquiries via phone, email, WhatsApp, and social media.

2) Follow up on customer orders, deliveries, and service requests.

3) Assist customers with product and service enquiries.

4) Coordinate with internal departments to resolve customer issues.

5) Follow up with customers and provide updates on order and service status.

6) Prepare quotations, reports, invoices, and other related documents.

7) Maintain accurate customer records and filing.

8) Handle customer feedback and complaints professionally.

9) Perform general administrative and customer service duties.

10) Perform other duties as assigned by the supervisor.

Job Requirements:

1) Diploma or Degree in Business Administration, Business Management, Marketing, Sales & Marketing, Customer Service, Office Administration, Communication, or other relevant fields.

2) Fresh graduates are welcome to apply.

3) Good communication and interpersonal skills.

4) Good command of English and Bahasa Malaysia. Mandarin is an added advantage.

5) Basic computer skills and knowledge of Microsoft Office.

6) Customer-oriented, responsible, and positive.

7) Good follow-up and problem-solving skills.

8) Able to work independently and as part of a team.

9) Willing to learn and able to work in a fast-paced environment.