Customer Service Assistant

Nirvana Asia Group; Klang City; On-site; MYR 28,000 - 40,000; Full time

Job summary

Nirvana Asia Group in Klang is seeking a proactive customer service officer for Jora Malaysia. You will answer incoming calls, handle queries, enter purchase orders, and process payments in cash, cheque, and card. You will prepare official receipts and distribute documents to relevant departments.

Role requires SPM or higher and fluency in Bahasa Malaysia, English and Chinese, plus basic MS Office skills. You'll manage lot inquiries, transfers of items, and maintain stock records while

Qualifications

• SPM level or higher required.
• Ability to speak and write in Bahasa Malaysia, English and Chinese.
• Basic computer literacy including MS Office.

Responsibilities

• Answer incoming calls and address customer/agent queries.
• Accept Purchase Orders and key in customer details.
• Handle payment collection in cash, cheque and credit card.
• Prepare Official Receipts for daily collections.
• Process sales confirmations and distribute documents to departments.
• Handle lot inquiries, reservations, address changes, cancellations and transfers.
• Update system with purchaser information changes.
• Arrange transfers of items from Vendor/HQ to Klang Site.
• Maintain tracking of stock and forms such as Purchase Orders.
• Perform other tasks as assigned by Superior.

Skills

Bahasa Malaysia

English

Chinese

Education

SPM level and above

Tools

MS Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

To answer incoming calls and attend to customer/agent’s queries.

To accept Purchase Orders and key-in customer’s details into system.

To accept payment collection in different modes of payment (i.e. by cash, cheque and credit card).

To prepare Official Receipts for daily payment collections.

To process sales confirmation and distribution of documents to respective departments.

To handle lot enquiries, lot reservations, change lot, change of address and addressee, cancellation cases, transfer of ownership/entitlement, etc.

To update system for changes in purchaser/purchaser’s information.

To arrange for transfers of Items from Vendor / HQ to Klang Site.

To keep track of sales materials, forms & controlled of stock, e.g. Purchase Orders.

To perform any other tasks assigned by Superior from time to time.

Requirements

SPM level and above

Above to speak and write in Bahasa Malaysia, English and Chinese

Basic computer literacy such as MS Office