Customer Service Officer

OneWorks Sdn Bhd; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

OneWorks Sdn Bhd is seeking a Customer Service Representative to provide exceptional daily customer and technical support. You will analyze customer needs and technical issues to offer effective solutions and recommendations.

You will strive for high customer satisfaction by resolving problems quickly and professionally, with strong communication and interpersonal skills. Fresh graduates are welcome; rotation shifts apply at Kuchai Lama location.

Qualifications

• Strong customer support and technical skills.
• Proficient in analyzing customer needs and technical issues.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.

Responsibilities

• Provide exceptional customer and technical support on a daily basis.
• Analyze customer needs and technical issues, offering effective solutions and recommendations.
• Ensure customer satisfaction through prompt and efficient problem resolution.

Skills

Customer support

Technical support

Communication skills

Analytical thinking

Education

Secondary School / SPM / O-Level

Job description

Provide exceptional customer and technical support on a daily basis.

Analyze customer needs and technical issues, offering effective solutions and recommendations.

Ensure customer satisfaction through prompt and efficient problem resolution.

Qualifications

Strong customer support and technical skills.

Proficient in analyzing customer needs and technical issues.

Excellent communication and interpersonal skills.

Strong analytical and problem-solving abilities.

Ability to thrive in a fast-paced, pressure-driven environment.

Requirements

Candidate must possess at least a Secondary School/SPM/"O" Level, any field.

Required language(s): English, Bahasa Malaysia, and other language are an advantage.

Fresh graduates are encouraged to apply.

Applicants must be willing to work in Kuchai Lama.

Preferably Executives specializing in Customer Service or equivalent.

Require rotational working shift

OneWorks incorporated in 1999 as an innovative provider of electronic services (e-services) to the financial and insurance industry.

Through our carfix.my platform, we are currently connecting insurance companies, car repair shops and roadside assistance provider to provide assistance to vehicle owner in the event their vehicle is met with accident or breakdowns.

What can I earn as a Customer Service Representative