Tech-Savvy Customer Support Associate

OneWorks Sendirian Berhad; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Benefits offered by this job

Overtime pay

Job summary

OneWorks Sendirian Berhad is seeking a Customer Service representative in Kuala Lumpur. Fresh graduates are welcomed to apply and will be the first point of contact, addressing customer questions and resolving issues with a positive attitude.

The role requires fluency in English and Bahasa Malaysia, with Mandarin as a bonus. Rotational shift arrangements including nights, weekends and public holidays are part of the schedule; immediate start is encouraged.

Qualifications

• Strong customer service orientation with solid technical support capabilities.
• Diagnose customer needs and resolve technical challenges effectively.
• Excellent verbal and written communication and interpersonal skills.
• Analytical and detail-oriented with sharp problem-solving abilities.
• Able to work well under pressure in a fast-paced, dynamic environment.

Responsibilities

• Be the first point of contact for customers and make sure every interaction is a positive one.
• Listen to customers, understand their needs, and help them solve their problems.
• Handle customer issues quickly and professionally to keep them happy.

Skills

Customer service

Technical support

Communication

Problem solving

Under pressure

Education

SPM / Secondary School / O Level

Job description

OneWorks Sendirian Berhad is seeking a Customer Service representative in Kuala Lumpur. Fresh graduates are welcomed to apply and will be the first point of contact, addressing customer questions and resolving issues with a positive attitude.

The role requires fluency in English and Bahasa Malaysia, with Mandarin as a bonus. Rotational shift arrangements including nights, weekends and public holidays are part of the schedule; immediate start is encouraged.