Technical Support & Customer Care Executive

OneWorks Sendirian Berhad

Kuala Lumpur

On-site

MYR 28,000 - 42,000

Full time

6 days ago

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Benefits offered by this job

KPI Incentive

OT Pay

Medical - outpatient Benefits

Group hospitalisation upon confirming

Job summary

OneWorks Sendirian Berhad is seeking a Customer Service Executive to greet customers and resolve queries from a base in Kuchai Lama, Kuala Lumpur. Fresh graduates are welcomed to apply and will learn to diagnose issues while delivering friendly, professional support.

Strong English and Bahasa Malaysia skills are required; Mandarin is a bonus. The role involves rotating shifts including nights, weekends and public holidays, with KPI incentives, OT pay, medical outpatient benefits and group

Qualifications

Strong customer service orientation with solid technical support capabilities.
Skilled in diagnosing customer needs and resolving technical challenges effectively.
Excellent verbal and written communication skills with strong interpersonal abilities.
Sharp analytical and problem-solving skills with a keen attention to detail.
Ability to perform well under pressure in a fast-paced, dynamic environment.

Responsibilities

Be the first point of contact for customers and make sure every interaction is a positive one.
Listen to customers, understand their needs, and help them solve their problems.
Handle customer issues quickly and professionally to keep them happy.