Junior Call Center Agent (Training Provided | OT Pay | Shift Allowance)

OneWorks Sendirian Berhad; Kuala Lumpur; On-site; MYR 27,000 - 40,000; Full time

Job summary

OneWorks Sendirian Berhad in Kuala Lumpur invites you to join as a Junior Call Center Agent. Training provided, OT pay, and shift allowances accompany the role as you become the first point of contact for customers.

You will listen to customers, understand their needs, and help resolve issues quickly and professionally, while maintaining high service standards in a fast-paced environment.

Qualifications

• Minimum SPm / Secondary School / "O" Level/ UEC or equivalent.
• Proficient in English and Bahasa Malaysia.
• Fresh graduates are strongly encouraged to apply.
• Willing to work in Kuchai Lama, Kuala Lumpur.
• Candidates with prior experience or a keen interest in Customer Service or related fields will have an added edge.

Responsibilities

• Be the first point of contact for customers and make sure every interaction is a positive one.
• Listen to customers, understand their needs, and help them solve their problems.
• Handle customer issues quickly and professionally to keep them happy.

Skills

Customer service orientation

Technical support capabilities

Diagnosing customer needs

Communication skills

Analytical and problem-solving

Education

SPM / Secondary School / "O" Level/ UEC

Job description

Junior Call Center Agent (Training Provided | OT Pay | Shift Allowance)

Be the first point of contact for customers and make sure every interaction is a positive one.

Listen to customers, understand their needs, and help them solve their problems.

Handle customer issues quickly and professionally to keep them happy.

Qualifications

Strong customer service orientation with solid technical support capabilities.

Skilled in diagnosing customer needs and resolving technical challenges effectively.

Excellent verbal and written communication skills with strong interpersonal abilities.

Sharp analytical and problem-solving skills with a keen attention to detail.

Ability to perform well under pressure in a fast-paced, dynamic environment.

Requirements

Minimum SPM / Secondary School / "O" Level/ UEC or equivalent.

Proficient in English and Bahasa Malaysia.

Fresh graduates are strongly encouraged to apply

Willing to work inKuchai Lama, Kuala Lumpur.

Candidates with prior experience or a keen interest in Customer Service or related fields will have an added edge.

Open to rotational shift arrangements (including night shifts, weekends and public holidays)

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following statements best describes your right to work in Malaysia?
• Which of the following languages are you fluent in?
• How much notice are you required to give your current employer?

OneWorks incorporated in 1999 as an innovative provider of electronic services (e-services) to the financial and insurance industry.

Through our carfix.my platform, we are currently connecting insurance companies, car repair shops and roadside assistance provider to provide assistance to vehicle owner in the event their vehicle is met with accident or breakdowns.

OneWorks incorporated in 1999 as an innovative provider of electronic services (e-services) to the financial and insurance industry.

Through our carfix.my platform, we are currently connecting insurance companies, car repair shops and roadside assistance provider to provide assistance to vehicle owner in the event their vehicle is met with accident or breakdowns.

What can I earn as a Call Centre Operator