Customer Service Representative (OT Pay & Shift Allowance)

OneWorks Sendirian Berhad; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Job summary

OneWorks Sendirian Berhad in Kuala Lumpur is seeking a Customer Service Representative to be the first point of contact for customers. You will listen, understand needs, and help solve problems while keeping interactions positive.

Responsibilities include handling inquiries with professionalism, working in rotation shifts including nights and weekends, and maintaining a helpful attitude in a fast-paced environment. Fresh graduates are encouraged to apply.

Qualifications

• Strong customer service orientation with solid technical support capabilities.
• Skilled in diagnosing customer needs and resolving technical challenges effectively.
• Excellent verbal and written communication skills with strong interpersonal abilities.
• Sharp analytical and problem-solving skills with a keen attention to detail.
• Ability to perform well under pressure in a fast-paced, dynamic environment.

Responsibilities

• Be the first point of contact for customers and make sure every interaction is a positive one.
• Listen to customers, understand their needs, and help them solve their problems.
• Handle customer issues quickly and professionally to keep them happy.

Skills

Customer service orientation

Technical support

Needs diagnosis

Verbal communication

Analytical thinking

Education

SPM / Secondary School / O Level

Job description

Be the first point of contact for customers and make sure every interaction is a positive one.

Listen to customers, understand their needs, and help them solve their problems.

Handle customer issues quickly and professionally to keep them happy.

Qualifications

Strong customer service orientation with solid technical support capabilities.

Skilled in diagnosing customer needs and resolving technical challenges effectively.

Excellent verbal and written communication skills with strong interpersonal abilities.

Sharp analytical and problem-solving skills with a keen attention to detail.

Ability to perform well under pressure in a fast-paced, dynamic environment.

Requirements

Minimum SPM / Secondary School / "O" Level or equivalent.

Proficient in English and Bahasa Malaysia

Fresh graduates are strongly encouraged to apply

Willing to work inKuchai Lama, Kuala Lumpur.

Candidates with prior experience or a keen interest in Customer Service or related fields will have an added edge.

Open to rotational shift arrangements (including night shifts, weekends and public holidays).

Computer Software & Networking 101-1,000 employees

OneWorks incorporated in 1999 as an innovative provider of electronic services (e-services) to the financial and insurance industry.

Through our carfix.my platform, we are currently connecting insurance companies, car repair shops and roadside assistance provider to provide assistance to vehicle owner in the event their vehicle is met with accident or breakdowns.

OneWorks incorporated in 1999 as an innovative provider of electronic services (e-services) to the financial and insurance industry.

Through our carfix.my platform, we are currently connecting insurance companies, car repair shops and roadside assistance provider to provide assistance to vehicle owner in the event their vehicle is met with accident or breakdowns.

What can I earn as a Customer Service Representative