Customer Service Junior Executive (Freight Forwarding)

Msv International Sdn Bhd; Johor Bahru; On-site; MYR 33,000 - 61,000; Full time

Benefits offered by this job

Annual medical and vision

Company trip and team-building

Bonus and performance reviews

Training, guidance and career develop

Positive, collaborative workplace

Job summary

MSV International Sdn Bhd is seeking a customer-focused logistics professional to keep shipments moving and inform customers. The role involves coordinating daily shipments with customers, overseas agents, and carriers, arranging bookings with shipping lines and transport providers, and preparing shipping documentation.

Based in Malaysia with offices in Penang, Selangor, and Johor, you will track shipment progress, provide timely updates, respond to enquiries, and resolve service issues

Qualifications

• 1-2 years of experience in freight forwarding or logistics.
• Good knowledge of import and export processes and documentation.
• Strong communication and coordination skills.
• Able to work independently in a fast-paced environment.
• Responsible, detail-oriented, and a supportive team player.
• Good command of English and Bahasa Malaysia.

Responsibilities

• Coordinate daily shipments with customers, overseas agents, and carriers.
• Arrange bookings with shipping lines, airlines, and transport providers.
• Prepare and process shipping documentation.
• Track shipment progress and provide timely updates to customers.
• Respond to enquiries and resolve service issues professionally.
• Check documentation carefully and follow company procedures.

Skills

Communication

Coordination

English language

Bahasa Malaysia

Mandarin

Job description

Looking for your next step in logistics? Join MSV International Sdn Bhd, a growing freight forwarding company with a friendly, energetic team and a commitment to reliable customer service.

With our headquarters in Penang and branches in Selangor and Johor, we support shipments through major West Malaysian ports, including Penang, Port Klang, Pasir Gudang, and Tanjung Pelepas. We’re looking for a customer-focused professional to help keep shipments moving and customers informed.

What you’ll do

• Coordinate daily shipments with customers, overseas agents, and carriers
• Arrange bookings with shipping lines, airlines, and transport providers
• Prepare and process shipping documentation
• Track shipment progress and provide timely updates to customers
• Respond to enquiries and resolve service issues professionally
• Check documentation carefully and follow company procedures

What we’re looking for

1-2 years of experience in freight forwarding or logistics

Good knowledge of import and export processes and documentation

Strong communication and coordination skills

Able to work independently in a fast-paced environment

Responsible, detail-oriented, and a supportive team player

Good command of English and Bahasa Malaysia

Mandarin is an added advantage

What you’ll enjoy

• Annual medical and vision check-up
• Company trip and team-building activities
• Bonus and performance reviews
• Training, guidance, and career development opportunities
• A positive, collaborative workplace that encourages creativity and growth

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