Customer Service Manager (Freight Forwarding)

Talent Recruit; Seremban; On-site; MYR 66,960 - 100,440; Full time

Benefits offered by this job

Accommodation allowance outside Negeri

Job summary

Talent Recruit in Negeri Sembilan is seeking a Customer Service Manager for its freight forwarding and logistics operations based in Senawang. You will coordinate export shipment bookings with shipping lines, airlines, and logistics vendors to ensure smooth daily air and ocean freight operations.

You will monitor shipment movements, follow schedules and milestones, and collaborate with warehouses, transporters, and customers to resolve urgent issues while maintaining accurate records and timely

Qualifications

• Diploma or Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field.
• Strong knowledge of export/import operations and freight forwarding processes.
• Experience in air freight and ocean freight shipments.

Responsibilities

• Coordinate export shipment bookings with shipping lines, airlines, and logistics vendors.
• Manage daily air freight and ocean freight operational activities.
• Monitor shipment movement and ensure timely cargo delivery.
• Follow up on booking confirmation, shipping schedules, and operational milestones.
• Coordinate closely with warehouse teams, transporters, customs brokers, and customers.
• Handle shipping documentation and operational data updates.
• Support urgent shipment arrangements and customer escalation cases.
• Maintain accurate operational records and billing-related information.
• Prepare daily operational reports and shipment status updates.
• Ensure compliance with company policies, customer requirements, and operational procedures.

Skills

Communication

Coordination with stakeholders

Logistics knowledge

Documentation

Education

Diploma or Bachelor's degree in Logistics/Supply Chain/Business Administration

Job description

Company Background:Freight Forwarding & Logistics Provider

Work Location:Senawang, Negeri Sembilan

Position Title: Customer Service Manager

Main Responsibilities

• Coordinate export shipment bookings with shipping lines, airlines, and logistics vendors


• Manage daily air freight and ocean freight operational activities


• Monitor shipment movement and ensure timely cargo delivery


• Follow up on booking confirmation, shipping schedules, and operational milestones


• Coordinate closely with warehouse teams, transporters, customs brokers, and customers


• Handle shipping documentation and operational data updates


• Support urgent shipment arrangements and customer escalation cases


• Maintain accurate operational records and billing-related information


• Prepare daily operational reports and shipment status updates


• Ensure compliance with company policies, customer requirements, and operational procedures

Job Requirements:

• Diploma or Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field


• Minimum 3–5 years of experience in freight forwarding, logistics operation, or customer service related roles


• Strong knowledge of export/import operation and freight forwarding processes


• Experience in handling air freight and ocean freight shipments


• Good communication and coordination skills with internal and external stakeholders


• Ability to work under pressure and manage urgent operational requirements


• Experience in handling manufacturing or contract logistics customers will be an added advantage.

Additional Information:

• Accommodation allowance isprovided for candidate outside of Negeri Sembilan.


• Candidate may need to travel to Klang as and when required