Customer Service (Hong Kong Support) (WIO) (Open for fresh grads!) (ID: 672584)

PERSOL Malaysia; Kuala Lumpur; Sur place; MYR 30 000 - 42 000; Plein temps

Résumé du poste

PERSOL Malaysia is seeking a Customer Service professional to support Hong Kong operations. You will answer inquiries, resolve issues, and ensure a great customer experience both by phone and online. Fresh graduates are encouraged to apply; candidates with higher experience may be considered for senior roles.

Shift work is required: a 9-hour window between 7 AM and 12 AM, five days a week, including public holidays and weekends, aligned with the Hong Kong working calendar.

Qualifications

• Proficient in Cantonese and English, supporting Chinese speaking clients/customers.
• Fresh graduates are encouraged to apply.
• Degree fresh graduates are welcome to apply; prior customer service experience is an advantage.

Responsabilités

• Handle customer queries and logistics arrangements via phone and online platforms.
• Resolve customer concerns and complaints with a positive and helpful attitude.
• Maintain professional customer service, creating a great experience for customers.
• Assist Team Leaders in senior positions.
• Participate in shift-based work schedules.

Connaissances

Cantonese and English

Fresh graduates welcome

Formation

SPM or Diploma

Description du poste

Customer Service (Hong Kong Support) (WIO) (Open for fresh grads!) (ID: 672584)

You’ll help customers by answering inquiries, resolving issues, and making sure they have a great experience, both over the phone and online. Shift work is required, and fresh graduates are encouraged to apply, we value a positive attitude and a willingness to learn. If you have more experience, we’d be happy to consider you for a senior role.

The shift pattern for this position would be any 9 hours between 7AM - 12AM for 5 days a week including PH & weekends. You would be supporting based on Hong Kong working calendar.

What You Will Deliver

• Handle customer queries and logistics arrangements via phone and online platforms.
• Resolve customer concerns and complaints with a positive and helpful attitude.
• Maintain professional customer service, creating a great experience for customers.
• Assist Team Leaders in senior positions.
• Participate in shift-based work schedules.

Who You Are

Proficient in spoken and writtenCantonese, and English, supporting Chinese speaking clients/customers.

Minimum of SPM or Diploma.

Degree fresh graduates are welcome to apply; prior customer service experience is an advantage.

Strong communication skills, problem-solving ability, and attention to detail.

A positive attitude, eagerness to learn, and strong teamwork skills.