Customer Support Specialist - Mandarin/Cantonese

TP; Seberang Perai; On-site; MYR 45,000 - 50,000; Full time

Benefits offered by this job

Rotational shifts

Job summary

TP is seeking a Mandarin-speaking customer support specialist for our Penang location. You will assist customers with onboarding, product usage and general inquiries to ensure a positive experience.

Responsibilities include resolving issues promptly, building customer relationships, and collaborating with Sales, Support and Operations to improve satisfaction and retention. Fresh graduates are welcome; English is a plus. 5 days work with rotational shifts and competitive salary.

Qualifications

• Fluent in Mandarin (spoken and written).
• English proficiency is a plus.
• Strong communication and interpersonal skills.
• Customer-focused mindset with problem-solving abilities.
• Ability to handle multiple tasks in a fast-paced environment.
• Fresh graduates are welcome; prior customer service experience is an advantage.

Responsibilities

• Manage and support Mandarin-speaking customers to ensure a positive experience.
• Build strong relationships with customers and understand their needs.
• Assist customers with onboarding, product usage, and general inquiries.
• Resolve customer issues and complaints in a timely and professional manner.
• Work closely with internal teams to improve customer satisfaction.
• Monitor feedback and help improve services and processes.
• Ensure customer retention and long-term success.

Skills

Mandarin fluency

English proficiency

Communication skills

Interpersonal skills

Customer focus

Multitasking

CRM familiarity

Tools

CRM software

Job description

Industries: Social Media, Fintech Payment, Mobile and App Technology, Travel App.

• Manage and support Mandarin-speaking customers to ensure a positive experience
• Build strong relationships with customers and understand their needs
• Assist customers with onboarding, product usage, and general inquiries
• Resolve customer issues and complaints in a timely and professional manner
• Work closely with internal teams (Sales, Support, Operations) to improve customer satisfaction
• Monitor customer feedback and help improve services and processes
• Ensure customer retention and long-term success

Requirements

• Fluent in Mandarin (spoken and written); English proficiency is a plus
• Strong communication and interpersonal skills
• Customer-focused mindset with problem-solving abilities
• Ability to handle multiple tasks and work in a fast-paced environment
• Basic computer skills and familiarity with CRM or customer support tools
• Fresh graduates are welcome; prior customer service experience is an advantage

Salary 4000RM - 4500RM

5 Days work, 2 Days OFF (Flexible in Rotational Shift)