Hong Kong Customer Support Associate — Fresh Grads Welcome

PERSOL Malaysia; Kuala Lumpur; On-site; MYR 30,000 - 42,000; Full time

Job summary

PERSOL Malaysia is seeking a Customer Service professional to support Hong Kong operations. You will answer inquiries, resolve issues, and ensure a great customer experience both by phone and online. Fresh graduates are encouraged to apply; candidates with higher experience may be considered for senior roles.

Shift work is required: a 9-hour window between 7 AM and 12 AM, five days a week, including public holidays and weekends, aligned with the Hong Kong working calendar.

Qualifications

• Proficient in Cantonese and English, supporting Chinese speaking clients/customers.
• Fresh graduates are encouraged to apply.
• Degree fresh graduates are welcome to apply; prior customer service experience is an advantage.

Responsibilities

• Handle customer queries and logistics arrangements via phone and online platforms.
• Resolve customer concerns and complaints with a positive and helpful attitude.
• Maintain professional customer service, creating a great experience for customers.
• Assist Team Leaders in senior positions.
• Participate in shift-based work schedules.

Skills

Cantonese and English

Fresh graduates welcome

Education

SPM or Diploma

Job description

PERSOL Malaysia is seeking a Customer Service professional to support Hong Kong operations. You will answer inquiries, resolve issues, and ensure a great customer experience both by phone and online. Fresh graduates are encouraged to apply; candidates with higher experience may be considered for senior roles.

Shift work is required: a 9-hour window between 7 AM and 12 AM, five days a week, including public holidays and weekends, aligned with the Hong Kong working calendar.