Customer Service (Cantonese Speaker)

Airswift; Subang Jaya; On-site; MYR 28,000 - 42,000; Full time

Job summary

Airswift is seeking a Customer Service professional to support the Hong Kong market from Malaysia. The role focuses on owning the customer journey, addressing enquiries, and improving processes while maintaining high service levels.

Fresh graduates are welcome to apply. Working hours are 8.30 am to 5.30 pm or 9.00 am to 6.00 pm, five days a week. No night shift. The position is a 1-year contract with renewal potential.

Qualifications

• Cantonese speaking is a mandatory requirement.
• Proficiency in English and Mandarin (read, write and speak) is highly preferred.
• Effective communication skills to manage customer enquiries, explain processes, and handle both simple and complex questions.
• Basic to intermediate Microsoft Office skills (Outlook, Excel, Teams, Word) for daily operations, reporting, and coordination.
• Attention to detail and accuracy, especially for transactional, invoicing, and compliance-related tasks.

Responsibilities

• Take ownership of the customer journey as the single focal point and drive continuous improvements while genuinely caring for customers.
• Handle standard and moderately complex enquiries by sharing information and explaining processes and procedures.
• Identify gaps in existing processes, systems, and procedures within the assigned area and work in a structured, routine, and standardised environment.

Skills

Cantonese

English

Mandarin

Communication

Attention to detail

Tools

Outlook

Excel

Teams

Word

Job description

Customer Service role (Hong Kong Support)- 1 year contract renewable basis

Job Description

• This role may focus on some or all the accountabilities below depending on operational needs, covering all customer levels.
• The core responsibility is to take ownership of the customer journey by acting as a single focal point, driving accountability, and demonstrating continuous improvements while genuinely caring for our customers.
• The role performs tasks based on guidelines with some room for interpretation, sharing information and addressing standard and moderately complex enquiries while explaining processes and procedures.
• It also identifies gaps in existing processes, systems, and procedures within the assigned area, carrying out activities in a structured, routine, and standardised environment.

Compulsory skill set(s):

• Cantonese speaking is a mandatory requirement.
• Proficiency in English and Mandarin (read, write, and speak) is highly preferred.
• Effective communication skills to manage customer enquiries, explain processes, and handle both simple and complex questions.
• Basic to intermediate Microsoft Office skills (Outlook, Excel, Teams, Word) for daily operations, reporting, and coordination.
• Attention to detail and accuracy, especially for transactional, invoicing, and compliance-related tasks.

Nice-to-have skill set(s):

• Demonstrates calmness and emotional stability during challenging or sensitive conversations.
• Shows strong resilience and focus when working under tight deadlines.
• Possesses solid commercial and business acumen.
• Strong analytical and problem-solving capabilities.

Opens to Fresh graduates as well.

Working Hours: 8.30 am to 5.30 pm or 9.00 am to 6.00 pm | 5 days per week | 2-3 days RTO. No night shift.