Customer Service Executive - Support Hong Kong Region

Talent Recruit; Johor Bahru; On-site; MYR 33,000 - 36,000; Full time

Benefits offered by this job

Accommodation provided

Shuttle services provided

Public holiday rate

OT rate

Job summary

Talent Recruit is hiring a Customer Service Executive to support the Hong Kong region from Malaysia. You will handle inbound calls, live chat and email, delivering accurate information and resolving inquiries related to our products.

The role requires 5.5–6 working days per week, including public holidays and weekends, with 24/7 shift coverage. Accommodation is provided for outstation candidates, with monthly salary around RM3,000–RM3,200 and shuttle services.

Qualifications

• Handle all inbound calls, live chat and email pertaining to general inquiries, complaints, feedback and other issues.

Responsibilities

• Exceed customer expectations in terms of service and accurate information.
• Work in a team to achieve KPI and SLA requirements.
• Proficient in computer typing with the ability to multitask in a fast-paced environment.

Skills

Customer service

Multitasking

Typing

Education

SPM/UEC/IGCSE

Job description

Customer Service Executive - Support Hong Kong Region

Job Openings Customer Service Executive - Support Hong Kong Region

About the job Customer Service Executive - Support Hong Kong Region

Company Background

We are representing our client a global CX solutions provider are currently hiring for the new E-Hailing & Deliveries Service / Data Centre project to support Hong Kong region.

• Accommodation provided (for outstation candidates)
• Basic RM3,000 to RM3,200
• Public Holiday Rate
• OT Rate
• Shuttle Services Provided : Tampoi, Skudai, Taman U, Bukit Indah, Gelang Patah, City Square, Larkin, Mutiara Rini

Main Responsibilities:

• Handling all inbound calls, live chat and email pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products
• Exceeding customer expectation in terms of customer service & accurate information.
• Working in a team to achieve the required KPI elements and SLA.
• Proficient in computer typing skills
• Ability to handle multiple tasks in a fast-paced environment.

Requirements

• Min 18 years old, completed with SPM, UEC, and IGCSE certificates.
• 5.5 / 6 working days - Compulsory working on Public Holidays and Weekends
• Must commit to work 24/7 shift