【Immediate】中文客服专员 (Customer Service Representative)

TalentConsult 2; Kuala Lumpur; On-site; MYR 29,000 - 47,000; Full time

Benefits offered by this job

Annual Leave

Medical Leave

Medical Insurance

Shift Allowance

Overtime Pay

5-day work week

Training & onboarding

Career development

Job summary

TalentConsult 2 in Kuala Lumpur is seeking a Mandarin Customer Service Representative to support customers from Hong Kong, Taiwan, Singapore, and the United States. You will handle inquiries via phone, live chat, and email, delivering professional service while building strong communication and problem-solving skills.

The role offers a 5-day work week with a base salary plus incentives, shift and language allowances, and opportunities for training, development, and internal promotion in a

Qualifications

• Good Mandarin and English communication skills, both spoken and written.
• SPM or above.
• Good communication, analytical, and problem-solving skills.
• Customer-oriented with the ability to remain calm and professional under pressure.
• Good attention to detail, accuracy, and organizational skills.
• Able to adapt to a fast-paced, customer-focused environment.

Responsibilities

• Handle customer enquiries and service requests via phone, email, and live chat.
• Understand customer needs and provide accurate and effective solutions.
• Handle customer feedback, complaints, and general service-related issues.
• Assist customers with applications and service requests according to company procedures.
• Provide professional, patient, and empathetic customer service.
• Follow up on customer cases to ensure timely and appropriate resolution.
• Maintain accurate records of customer interactions and case details.
• Follow company procedures, work guidelines, and SLA standards.

Skills

Mandarin

English

Communication

Customer service

Problem solving

Education

SPM or above

Job description

Looking to Unlock More Opportunities in Your Career?

Whether you're seeking new challenges or looking to expand your professional skills, this could be the next step towards your career growth!

Join us as a M@ndarin Customer Service Representative,

Be part of a team providing professional and efficient support to customers from Hong Kong, Taiwan, Singapore, and the United States.

You will assist customers with various enquiries, service requests, and account-related matters through phone, live chat, and email, while developing valuable communication, problem-solving, and customer service skills.

• Working Hours: 5-day work week | 9 hours per day (including break time)
• Salary Package: Basic Salary + KPI Incentive + Shift Allowance + Language Allowance (depending on the position)

What We're Looking For:

• Good M@ndar and English communication skills, both spoken and written
• SPM or above
• Good communication, analytical, and problem-solving skills
• Customer-oriented with the ability to remain calm and professional under pressure
• Good attention to detail, accuracy, and organizational skills
• Able to adapt to a fast-paced, customer-focused environment

Your Responsibilities:

• Handle customer enquiries and service requests via phone, email, and live chat
• Understand customer needs and provide accurate and effective solutions
• Handle customer feedback, complaints, and general service-related issues
• Assist customers with applications and service requests according to company procedures
• Provide professional, patient, and empathetic customer service
• Follow up on customer cases to ensure timely and appropriate resolution
• Maintain accurate records of customer interactions and case details
• Follow company procedures, work guidelines, and SLA standards

What We Offer:

• Salary based on qualifications, experience, and interview performance
• Annual Leave & Medical Leave
• Medical Insurance / Medical Claims
• Shift Allowance & Overtime Pay
• 5-day work week
• Comprehensive training and onboarding
• Career development and internal promotion opportunities
• Friendly, professional, and supportive working environment

Ready to Take the Next Step in Your Career?

Whether you're a Fresh Graduate looking to kick-start your career or an experienced professional seeking better opportunity, we'd love to hear from you. Join our team and grow with us!