Client Support Executive

APPLIFY TECHNOLOGIES SDN. BHD.; Puchong; On-site; MYR 22,000 - 36,000; Full time

Job summary

APPLIFY TECHNOLOGIES SDN. BHD. is seeking a customer service representative in Malaysia to handle inquiries across phone, email, chat and other channels.

You will provide clear information, resolve concerns, and follow up to ensure timely solutions while building lasting customer relationships. The role emphasizes patient, proactive support, the ability to work with internal teams, and the willingness to learn and adapt in a dynamic environment.

Qualifications

• Fresh graduates welcome to apply.
• Experience in customer service, telemarketing, sales support, or client servicing is a plus.
• Strong communication and interpersonal skills; confident with diverse backgrounds.
• Customer-oriented, patient, responsible, and eager to learn.
• Ability to handle enquiries professionally and manage multiple tasks.
• Good follow-up skills and attention to detail.

Responsibilities

• Respond to customer enquiries via phone, email, chat and other channels in a friendly, professional manner.
• Provide clear, accurate information and address customer concerns.
• Follow up to ensure issues are resolved promptly and effectively.
• Maintain accurate records of interactions, feedback and follow-up actions.
• Build positive relationships by understanding customer needs and delivering a pleasant experience.
• Coordinate with internal departments to ensure smooth communication and follow-up.
• Identify recurring concerns and suggest service quality improvements.

Skills

Communication

Interpersonal skills

Multitasking

Customer oriented

Problem solving

Team collaboration

Mandarin fluency

Job description

• Respond to customer enquiries and requests via phone, email, chat, and other communication channels in a friendly and professional manner.
• Assist customers by providing clear and accurate information, answering questions, and addressing their concerns.
• Follow up with customers to ensure their enquiries and issues are handled properly and in a timely manner.
• Maintain accurate records of customer interactions, feedback, and follow-up actions.
• Build positive relationships with customers by understanding their needs and providing a pleasant customer experience.
• Work closely with internal departments to coordinate customer requests and ensure smooth communication and follow-up.
• Identify recurring customer concerns and suggest ways to improve service quality and

Requirements

• Fresh graduates and candidates without working experience are welcome to apply.
• Candidates with experience in customer service, telemarketing, sales support, or client servicing will have an added advantage.
• Good communication and interpersonal skills, with the ability to communicate confidently with people from different backgrounds.
• Customer-oriented, patient, responsible, and willing to learn.
• Able to handle enquiries professionally and manage multiple tasks with a positive
• Good follow-up skills with attention to detail and a willingness to solve problems.
• Able to work independently as well as collaboratively with team members.
• Proficiency in Mandarin is required to communicate with Mandarin-speaking