Customer Services Executive - Immediate Hiring | No Night Shift

APPLIFY TECHNOLOGIES SDN. BHD.; Puchong; On-site; MYR 29,000 - 42,000; Full time

Job summary

APPLIFY TECHNOLOGIES SDN. BHD. is seeking a Customer Services Executive in Selangor to join our team and deliver exceptional service.

Attend to customer inquiries via phone, WhatsApp, and in-person meetings in a friendly and professional manner. You will understand customers' questions and provide suitable assistance, handle feedback and complaints with relevant departments, build strong relationships, and follow up on outstanding issues.

Qualifications

• Fresh graduates and candidates with or without working experience are welcome to apply.
• Friendly, confident, and comfortable communicating with different people.
• Positive attitude, willingness to learn, and a strong sense of responsibility.
• Good communication skills and the ability to work well with others.
• Ability to communicate in Mandarin and/or Cantonese will be an added advantage.

Responsibilities

• Attend to customer enquiries through phone calls, WhatsApp, and face-to-face meetings in a friendly and professional manner.
• Understand customers’ questions, needs, and requests, and provide suitable assistance.
• Handle customer feedback and complaints professionally, coordinating with relevant departments to resolve issues.
• Provide accurate information and ensure customers receive a positive service experience.
• Build and maintain good customer relationships to encourage customer satisfaction.
• Follow up with customers on pending enquiries, requests, and outstanding issues when necessary.

Skills

Communication skills

Mandarin/Cantonese

Customer service

Teamwork

Job description

Customer Services Executive - Immediate Hiring | No Night Shift

Attend to customer enquiries through phone calls, WhatsApp, and face-to-face

meetings in a friendly and professional manner.

Understand customers’ questions, needs, and requests, and provide suitable assistance.

Handle customer feedback and complaints professionally, coordinating with relevant

departments to resolve issues.

Provide accurate information and ensure customers receive a positive service

experience.

Build and maintain good customer relationships to encourage customer satisfaction and

Follow up with customers on pending enquiries, requests, and outstanding issues when

Requirements

Fresh graduates and candidates with or without working experience are welcome to

apply.

Friendly, confident, and comfortable communicating with different people.

Positive attitude, willingness to learn, and a strong sense of responsibility.

Good communication skills and the ability to work well with others.

Ability to communicate in Mandarin and/or Cantonese will be an added advantage.