Customer Service Executive (Sales Admin Support) - (Iskandar Puteri, Johor)

GIC Testing & Inspection Services; Johor; On-site; MYR 28,000 - 45,000; Full time

Job summary

GIC Testing & Inspection Services in Iskandar Puteri, Johor is seeking a Customer Service Executive to support sales administration and coordinate with internal teams to meet customer expectations.

You will handle inquiries by phone and email, input testing details, and ensure timely processing of samples, while delivering high-quality service and maintaining accurate records. Immediate availability is advantageous.

Qualifications

• Results and service-oriented individual who possesses initiative and excellent communication and listening skills.
• Proactive team player with ability to work independently in challenging projects and timelines.
• Enthusiastic and resourceful with a can-do attitude.
• Immediate availability is advantageous.

Responsibilities

• Handle customer enquiries received via telephone and email, delivering customer satisfaction through excellent service quality
• Communicate with laboratory staff on sample handling and test requirements
• Assist in inputting customer and testing information into Test Report
• Receive test samples from customers and mark in samples on time to meet customer expected testing turn time
• Deal with all instructions, queries and service requests promptly, accurately and within company specified time frames
• Perform any other responsibilities as assigned by Operation Manager

Skills

Customer service

Communication

Team player

Job description

Customer Service Executive (Sales Admin Support) - (Iskandar Puteri, Johor)

Supporting and assisting the laboratory in various areas of customer service and coordination with all related parties to meet customers' expectations and needs.

Key responsibilities

Handle customer enquiries received via telephone and email, delivering customer satisfaction through excellent service quality

Communicate with laboratory staff on sample handling and test requirements

Assist in inputting customer and testing information into Test Report

Receive test samples from customers and mark in samples on time to meet customer expected testing turn time

Deal with all instructions, queries and service requests promptly, accurately and within company specified time frames

Perform any other responsibilities as assigned by Operation Manager

About you

Results and service-oriented individual who possesses initiative and excellent communication and listening skills

Proactive team player with ability to work independently in challenging projects and timelines

Enthusiastic and resourceful with a can-do attitude

Immediate availability is advantageous