Client Relations Executive

Website Design; Malaysia; On-site; MYR 27,900 - 39,060; Full time

Benefits offered by this job

Performance Bonus

Company Trip

Supportive working environment

Job summary

Website Design is looking for a full-time Customer Service representative based in Johor, Malaysia. The role involves guiding clients through website functions, providing technical support, and managing communications. Ideal candidates will have a Diploma in any discipline, possess good client communication skills, and demonstrate attention to detail. The position offers a performance bonus and a supportive working environment.

Qualifications

• Minimum Diploma in any discipline.
• Experience in handling client communications and coordination is an added advantage.
• Able to communicate clearly and coordinate effectively with team members and stakeholders.

Responsibilities

• Guide clients through the website’s functions and ensure smooth usage.
• Assist clients in understanding how to implement and use website features.
• Provide clear instructions and technical guidance through calls, emails, or manuals.
• Manage proactive communication with clients throughout the issue resolution process.
• Share root cause findings and action plans via email.

Skills

Client Communication

Coordination

Attention to Detail

Problem Solving

Education

Diploma in any discipline

Job description

Responsibilities

• Guide clients through the website’s functions and ensure smooth usage.
• Assist clients in understanding how to implement and use website features.
• Provide clear instructions and technical guidance through calls, emails, or manuals.
• Manage proactive communication with clients throughout the issue resolution process.
• Share root cause findings and action plans via email.
• Ensure a positive client experience by delivering prompt and helpful service.
• Monitor, manage, and resolve client complaints professionally.
• Coordinate with internal departments (R&D, Project Management, Sales) to address issues.
• Escalate complex problems and collaborate to ensure accurate resolutions.
• Collect, analyze, and document client feedback.
• Identify recurring problems and contribute insights for service or system improvements.

Requirements

• Minimum Diploma in any discipline.
• Experience in handling client communications and coordination is an added advantage.
• Able to communicate clearly and coordinate effectively with team members and stakeholders to ensure smooth workflow.
• Demonstrates patience and strong attention to detail to ensure accuracy and high-quality work in all tasks.
• Performance Bonus + Company Trip
• Supportive working environment

Qualifications

Customer Service

Employment Details

Job Location: Johor

Employment Type: Full-Time

Age Range of Candidate: -

Years of Experience: 1

Monthly Salary: -