Customer service executive

ES GLOBAL HARDWARE SDN. BHD.; Kapar; On-site; MYR 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Job security

Professional development & training

Supportive work environment

Career advancement opportunities

Standard labour law benefits

Team-focused culture

Job summary

ES Global Hardware Sdn. Bhd. in Kapar, Selangor, Malaysia, seeks a Customer Service Executive for a full-time role.

You will be the first contact for customers, handling inquiries, processing orders, and supporting sales administration to boost retention and reputation. Ideal candidates have excellent English and Malay communication, strong organizational skills, and the ability to multitask while maintaining accurate records and product knowledge.

Qualifications

• Excellent written and verbal English and Malay communication.
• Strong organizational and time management abilities.
• Experience in customer service, sales support or similar admin role.
• Ability to multitask and handle multiple requests simultaneously.
• Attention to detail in data entry and documentation.

Responsibilities

• Handle customer inquiries via phone, email, website and other channels in a timely and professional manner.
• Process customer orders, quotes, and invoices accurately and efficiently.
• Maintain detailed customer records and update databases with current information.
• Resolve customer complaints and concerns while maintaining a positive and professional attitude.
• Coordinate with sales and operations teams to ensure customer requirements are met.
• Provide product information and recommendations to customers based on their needs.
• Follow up with customers to ensure satisfaction with products and services received.
• Prepare and send sales documentation, confirmations, and reports as required.
• Support the sales team with administrative tasks and customer-related activities.
• Maintain knowledge of company products, pricing, and promotional offerings.

Skills

English language

Malay language

Communication skills

Organizational skills

Multitasking

Problem solving

Tools

SQL

Job description

About us

ES Global Hardware Sdn. Bhd. is a leading hardware solutions provider dedicated to delivering high-quality products and exceptional service to our clients. With a commitment to excellence and customer satisfaction, we have established ourselves as a trusted partner in the industry. Our team is driven by innovation, integrity, and a passion for supporting our customers' success.

About the role

We are seeking a Customer Service Executive to join our dynamic team in Kapar, Selangor. This is a full-time position that plays a crucial role in maintaining strong relationships with our clients and ensuring their satisfaction with our products and services. As a Customer Service Executive, you will be the first point of contact for our customers, providing support, resolving queries, and contributing to the growth of our business through excellent service delivery. This role is essential to our sales administration function and directly impacts customer retention and business reputation.

Key responsibilities

• Handle customer inquiries via phone, email, website and other communication channels in a timely and professional manner
• Process customer orders, quotes, and invoices accurately and efficiently
• Maintain detailed customer records and update databases with current information
• Resolve customer complaints and concerns whilst maintaining a positive and professional attitude
• Coordinate with sales and operations teams to ensure customer requirements are met
• Provide product information and recommendations to customers based on their needs
• Follow up with customers to ensure satisfaction with products and services received
• Prepare and send sales documentation, confirmations, and reports as required
• Support the sales team with administrative tasks and customer-related activities
• Maintain knowledge of company products, pricing, and promotional offerings

What we’re looking for

• Excellent communication skills, both written and verbal, in English and Malay
• Strong organisational and time management abilities
• Proficiency in SQL software is an advantage but not requisite
• Previous experience in customer service, sales support, or a similar administrative role
• Ability to multitask and handle multiple customer requests simultaneously
• Problem-solving mindset with a focus on customer satisfaction
• Professional demeanour and a friendly, approachable attitude
• Attention to detail and accuracy in data entry and documentation
• Willingness to learn and adapt to new processes and systems

What we offer

• Competitive salary package commensurate with experience
• Full-time permanent employment with job security
• Professional development and training opportunities to enhance your skills
• A supportive and collaborative work environment
• Career advancement opportunities within the organisation
• Standard employment benefits in accordance with Malaysian labour laws
• A workplace culture that values teamwork, integrity, and customer excellence

Join ES Global Hardware Sdn. Bhd. and be part of a growing company committed to success and customer satisfaction.