Client Relations Executive

AI Website; Johor; On-site; MYR 33,480 - 44,640; Full time

Benefits offered by this job

Performance bonus

Company trip

Supportive working environment

Job summary

AI Website is seeking a Customer Service representative in Johor to assist clients with website functions and ensure smooth usage. Responsibilities include guiding clients, managing communications, and resolving complaints. The ideal candidate has a minimum diploma and strong attention to detail. Experience in client communication is beneficial. Join a supportive environment with performance bonuses and company trips.

Qualifications

• Experience in handling client communications and coordination is an advantage.
• Demonstrates patience and strong attention to detail.
• Able to communicate clearly and coordinate effectively.

Responsibilities

• Guide clients through the website’s functions.
• Assist clients in understanding website features.
• Manage proactive communication with clients.

Skills

Client communication

Coordination

Attention to detail

Education

Minimum diploma in any discipline

Job description

Responsibilities

• Guide clients through the website’s functions and ensure smooth usage.
• Assist clients in understanding how to implement and use website features.
• Provide clear instructions and technical guidance through calls, emails, or manuals.
• Manage proactive communication with clients throughout the issue resolution process.
• Share root‑cause findings and action plans via email.
• Ensure a positive client experience by delivering prompt and helpful service.
• Monitor, manage, and resolve client complaints professionally.
• Coordinate with internal departments (R&D, Project Management, Sales) to address issues.
• Escalate complex problems and collaborate to ensure accurate resolutions.
• Collect, analyze, and document client feedback.
• Identify recurring problems and contribute insights for service or system improvements.

Requirements

• Minimum diploma in any discipline.
• Experience in handling client communications and coordination is an additional advantage.
• Able to communicate clearly and coordinate effectively with team members and stakeholders to ensure smooth workflow.
• Demonstrates patience and strong attention to detail to ensure accuracy and high-quality work in all tasks.
• Performance bonus + company trip.
• Supportive working environment.

Qualifications

Customer Service

Job Location: Johor

Employment Type: Full-Time

Age Range of Candidate: -

Years of Experience: 1

Monthly Salary: -