Customer Service Executive (Retail)

SK Jewellery Sdn Bhd; Kuala Lumpur; On-site; MYR 30,000 - 52,000; Full time

Benefits offered by this job

Employee discounts

Product training

Career progression

Wellbeing initiatives

Job summary

SK Jewellery Sdn Bhd is seeking a Customer Service Executive (Retail) to join our team across KL and other locations. You will greet customers, provide product knowledge, process transactions, and drive sales in our jewellery retail environment.

The role demands a customer-first mindset, strong communication, ability to handle busy periods, and a willingness to learn about our collections. You will contribute to a premium shopping experience, build customer relationships, and support store

Qualifications

• Experience delivering exceptional customer service in a retail setting.
• Ability to explain product features and benefits clearly.
• Proven ability to handle multiple customers and transactions.
• Willingness to work weekends and public holidays.
• Familiarity with POS systems and basic computer skills.

Responsibilities

• Greet and welcome customers in a warm and professional manner.
• Assist customers in selecting jewellery products with detailed knowledge.
• Process transactions accurately using the POS system.
• Handle inquiries and resolve complaints professionally.
• Maintain visual merchandising and store cleanliness.
• Achieve and exceed sales targets through promotions.
• Build relationships via personalised service and follow-up.
• Educate customers on jewellery care and authenticity.
• Collaborate with team to ensure smooth store operations.
• Perform stock checks, rotate stock, and report shortages.

Skills

Customer service

Communication

Sales experience

Retail environment

Jewellery knowledge

Integrity & reliability

POS systems

Flexibility with hours

Time management

Professional development

Job description

About the role

SK Jewellery is seeking a Customer Service Executive (Retail) to join our team in KL , Penang, JB, Pahang, Melaka and Ipoh on a full-time basis. In this pivotal role, you will be the face of our brand, delivering exceptional customer experiences and driving sales in our retail environment. You will be responsible for engaging with customers, understanding their needs, and guiding them through our exquisite jewellery collections. This position is essential to maintaining SK Jewellery's reputation for outstanding service and building lasting customer relationships that drive business growth.

Key responsibilities

• Greet and welcome customers in a warm and professional manner, creating a welcoming retail environment
• Assist customers in selecting jewellery products by providing detailed product knowledge and highlighting features, benefits and value propositions
• Process transactions accurately using the point-of-sale system whilst maintaining customer confidentiality and security
• Handle customer inquiries and complaints professionally, working to resolve issues to customer satisfaction
• Maintain visual merchandising standards and ensure the retail space is clean, organised and attractively displayed
• Achieve and exceed individual sales targets whilst promoting special offers, promotions and new collections
• Build and maintain customer relationships through personalised service and follow-up communication
• Conduct product demonstrations and educate customers on jewellery care, authenticity and maintenance
• Collaborate with team members to ensure smooth store operations and exceptional customer service delivery
• Perform stock management tasks including inventory checks, stock rotation and reporting of shortages

What we're looking for

• Excellent customer service skills with a genuine passion for delivering outstanding experiences
• Strong communication and interpersonal abilities, with the capacity to engage effectively with diverse customers
• Proven sales experience in a retail environment, preferably in jewellery, luxury goods or related sectors
• Ability to work in a fast-paced retail setting and manage multiple customer interactions simultaneously
• Product knowledge or willingness to quickly acquire comprehensive understanding of jewellery products and materials
• Honesty, reliability and strong ethical standards, particularly when handling valuable merchandise
• Proficiency with point-of-sale systems and basic computer skills
• Flexibility to work retail hours including weekends and public holidays as required
• Excellent time management and organisational skills
• Positive attitude, enthusiasm and commitment to personal and professional development

What we offer

• competitive remuneration packages, including performance-based incentives and commission structures that reward your sales achievements
• comprehensive product training to build your expertise in jewellery and develop your professional skills
• opportunities for career progression within our retail network and the broader organisation
• staff benefits including employee discounts on jewellery collections, health and wellness initiatives, and a supportive workplace that prioritises work-life balance and employee wellbeing

About us

SK Jewellery Sdn Bhd is a respected player in the retail and consumer products sector, specialising in exquisite jewellery collections that blend traditional craftsmanship with contemporary design. Our commitment to quality, authenticity and exceptional customer service has established us as a trusted jewellery retailer in the region. We pride ourselves on our heritage, attention to detail and dedication to creating meaningful experiences for our customers. With a strong presence in key retail locations, we continue to grow our business whilst maintaining the highest standards of integrity and excellence. Our team is comprised of passionate professionals who share a commitment to delivering outstanding service and contributing to the success of the SK Jewellery brand.