Retail Sales Supervisor / Sales Assistant

Wah Chan Consolidated Sdn Bhd; Johor Bahru; On-site; MYR 30,000 - 54,000; Full time

Benefits offered by this job

Staff purchase discount

Staff insurance coverage

Year-end bonus

Overseas training opportunities

Medical claim benefits

Job summary

Wah Chan Consolidated Sdn Bhd is seeking passionate Retail Sales professionals to join our jewellery retail team across Malaysia. You will deliver exceptional customer service, understand client needs, and promote our wide range of diamonds, gems and white gold pieces.

The role includes achieving sales targets, supporting promotions, and helping with daily outlet operations. Ideal candidates have SPM/ diploma or degree and a customer-focused, positive attitude.

Qualifications

• Retail sales experience is preferred.
• Strong communication and interpersonal skills.
• Customer-focused with a positive attitude.
• Willing to learn and adapt in a fast-paced retail environment.
• Able to work on weekends and public holidays according to retail schedule.

Responsibilities

• Provide professional customer service and product consultation to customers.
• Understand customer needs and recommend suitable jewellery products.
• Create a pleasant shopping experience to build customer satisfaction and loyalty.
• Achieve individual and outlet sales targets.
• Support promotional campaigns and sales activities to drive business performance.
• Build and maintain good relationships with customers to encourage repeat purchases.
• Develop strong knowledge of jewellery products and provide accurate information to customers.
• Support daily outlet operations including product display, stock arrangement, and outlet cleanliness.

Skills

Communication skills

Interpersonal skills

Customer service

Education

SPM / Diploma / Degree

Job description

Location: Various locations across Malaysia (Wah Chan Branches) & HQ, PJ

Job Description

We are looking for passionate and customer-oriented Retail Sales to join our retail jewellery team. You will be responsible for delivering excellent customer service, achieving sales targets, and supporting daily outlet operations. Candidates with stronger retail sales experience may be considered for the Senior Sales Executive position.

What You’ll Do:

Provide professional customer service and product consultation to customers.

Understand customer needs and recommend suitable jewellery products.

Create a pleasant shopping experience to build customer satisfaction and loyalty.

Achieve individual and outlet sales targets.

Support promotional campaigns and sales activities to drive business performance.

Customer Relationship

Build and maintain good relationships with customers.

Encourage repeat purchases and develop long-term customer connections.

Product Knowledge

Develop strong knowledge of jewellery products, features, and benefits.

Provide accurate product information and recommendations to customers.

Outlet Operations

Support daily outlet operations, including product display, stock arrangement, and outlet cleanliness.

Ensure smooth sales transactions and proper handling of customer orders.

What We’re Looking For:

Minimum SPM / Diploma / Degree or equivalent.

Retail sales, customer service, or jewellery experience is an added advantage.

Strong communication and interpersonal skills.

Customer-focused, positive attitude, and willing to learn.

Target-driven with the ability to work in a fast-paced retail environment.

Willing to work on weekends and public holidays based on retail schedules.

Comprehensive training and career development opportunities.

Clear career progression pathway to leadership roles.

Competitive salary package with sales incentives.

Staff purchase discount on jewellery products.

Staff insurance coverage.

Year-end bonus based on performance.

Overseas training and business development opportunities.

Medical claim benefits.

Started in 1955 in Pekan, Wah Chan has grown along with its customers, evolving into a diamonds, gems and white gold specialist along the way. Among the largest jewellers in Malaysia, we have over 50 retail outlets with 700 employees in Malaysia and Singapore. We are committed to providing the highest quality service and the most comprehensive range of jewellery.

Due to our rapid growth and expansion, we require dynamic and committed individuals with relevant experience to fill the following positions:-

Started in 1955 in Pekan, Wah Chan has grown along with its customers, evolving into a diamonds, gems and white gold specialist along the way. Among the largest jewellers in Malaysia, we have over 50 retail outlets with 700 employees in Malaysia and Singapore. We are committed to providing the highest quality service and the most comprehensive range of jewellery.

Due to our rapid growth and expansion, we require dynamic and committed individuals with relevant experience to fill the following positions:-

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