Retail Sales Supervisor / Sales Assistant

Wah Chan Consolidated Sdn Bhd; Malacca City; Sur place; MYR 27 000 - 47 000; Plein temps

Avantages offerts par ce poste

Staff purchase discount on jewellery

Staff insurance coverage

Year-end bonus

Overseas training opportunities

Medical claim benefits

Résumé du poste

Wah Chan Consolidated Sdn Bhd is seeking passionate Retail Sales professionals for multiple Malaysia locations. You will deliver high-quality customer service, consult on jewellery products, and drive sales targets while supporting outlet operations.

Ideal candidates have basic education and a customer-focused attitude. Training and career development are offered, with staff discounts and benefits in a fast-paced retail environment.

Qualifications

• Minimum SPM / Diploma / Degree or equivalent.
• Retail sales, customer service, or jewellery experience is an added advantage.
• Strong communication and interpersonal skills.

Responsabilités

• Provide professional customer service and product consultation to customers.
• Understand customer needs and recommend suitable jewellery products.
• Create a pleasant shopping experience to build customer satisfaction and loyalty.
• Achieve individual and outlet sales targets.
• Support promotional campaigns and sales activities to drive business performance.
• Build and maintain good relationships with customers.
• Develop strong knowledge of jewellery products, features, and benefits.
• Support daily outlet operations, including product display, stock arrangement, and outlet cleanliness.
• Ensure smooth sales transactions and proper handling of customer orders.

Connaissances

Customer service

Communication

Interpersonal skills

Retail sales

Formation

SPM / Diploma / Degree or equivalent

Description du poste

Location: Various locations across Malaysia (Wah Chan Branches) & HQ, PJ

Job Description

We are looking for passionate and customer-oriented Retail Sales to join our retail jewellery team. You will be responsible for delivering excellent customer service, achieving sales targets, and supporting daily outlet operations. Candidates with stronger retail sales experience may be considered for the Senior Sales Executive position.

What You’ll Do:

Provide professional customer service and product consultation to customers.

Understand customer needs and recommend suitable jewellery products.

Create a pleasant shopping experience to build customer satisfaction and loyalty.

Achieve individual and outlet sales targets.

Support promotional campaigns and sales activities to drive business performance.

Customer Relationship

Build and maintain good relationships with customers.

Encourage repeat purchases and develop long-term customer connections.

Product Knowledge

Develop strong knowledge of jewellery products, features, and benefits.

Provide accurate product information and recommendations to customers.

Outlet Operations

Support daily outlet operations, including product display, stock arrangement, and outlet cleanliness.

Ensure smooth sales transactions and proper handling of customer orders.

What We’re Looking For:

Minimum SPM / Diploma / Degree or equivalent.

Retail sales, customer service, or jewellery experience is an added advantage.

Strong communication and interpersonal skills.

Customer-focused, positive attitude, and willing to learn.

Target-driven with the ability to work in a fast-paced retail environment.

Willing to work on weekends and public holidays based on retail schedules.

Comprehensive training and career development opportunities.

Clear career progression pathway to leadership roles.

Competitive salary package with sales incentives.

Staff purchase discount on jewellery products.

Staff insurance coverage.

Year-end bonus based on performance.

Overseas training and business development opportunities.

Medical claim benefits.

Started in 1955 in Pekan, Wah Chan has grown along with its customers, evolving into a diamonds, gems and white gold specialist along the way. Among the largest jewellers in Malaysia, we have over 50 retail outlets with 700 employees in Malaysia and Singapore. We are committed to providing the highest quality service and the most comprehensive range of jewellery.

Due to our rapid growth and expansion, we require dynamic and committed individuals with relevant experience to fill the following positions:-

Started in 1955 in Pekan, Wah Chan has grown along with its customers, evolving into a diamonds, gems and white gold specialist along the way. Among the largest jewellers in Malaysia, we have over 50 retail outlets with 700 employees in Malaysia and Singapore. We are committed to providing the highest quality service and the most comprehensive range of jewellery.

Due to our rapid growth and expansion, we require dynamic and committed individuals with relevant experience to fill the following positions:-

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