Customer Relation Executive

Malabar Group; Seremban; On-site; MYR 28,000 - 42,000; Full time

Job summary

Malabar Group in Seremban, Malaysia, seeks a friendly, customer-focused jewellery retail sales associate. You will greet customers, help them choose pieces, explain features and benefits, and maintain attractive displays.

You will process sales, handle payments, manage inventory with the team, participate in training, and build lasting relationships through exceptional service and after-sales care.

Qualifications

• Experience in jewellery or retail sales is preferred.
• Excellent communication and interpersonal skills.
• Ability to explain features and benefits of products clearly.
• Proactive in learning about materials, gemstones and designs.
• Comfort with handling transactions and using POS/CRM systems.

Responsibilities

• Greet and welcome customers in a friendly, professional manner.
• Assist customers in selecting jewellery by providing information and recommendations.
• Build relationships through personalized service and follow-up.
• Address inquiries and resolve concerns to ensure customer satisfaction.
• Maintain knowledge of products, trends, and store promotions.

Skills

Retail sales

Customer service

Product knowledge

CRM

Inventory control

Teamwork

Job description

• - Greet and welcome customers to the jewellery store in a friendly and professional manner.
• - Assist customers in their jewellery selection by providing product information, explaining features and benefits, and suggesting suitable options based on their preferences.
• - Build strong customer relationships by providing exceptional service and personalized attention to each customer.
• - Address customer inquiries, concerns, and complaints promptly and effectively, ensuring customer satisfaction.
• - Maintain a deep knowledge of the store's jewellery collection, including materials, gemstones, designs, and current trends.
• - Assist customers with jewelry fittings and adjustments, ensuring a comfortable and proper fit.
• - Process sales transactions accurately and efficiently, including cash handling, credit card payments, and issuing receipts.
• - Maintain a clean and organized store environment, including merchandise displays and showcases.
• - Collaborate with the sales team to achieve individual and store sales targets.
• - Keep track of inventory levels and assist in inventory management, including restocking and reordering of jewellery items.
• - Participate in regular training sessions to enhance product knowledge and sales techniques.
• - Stay up-to-date with industry trends, new product releases, and competitors' offerings.
• - Provide customers with information regarding jewelry care, maintenance, and cleaning techniques.
• - Conduct follow-up activities to ensure customer satisfaction and foster long-term relationships.
• - Collaborate with marketing and advertising teams to promote sales events, new collections, and special offers.
• - Utilize CRM software and customer databases to maintain accurate customer records and track customer preferences.
• - Stay knowledgeable about the company's policies, warranties, and after-sales services.
• - Participate in team meetings and provide feedback and suggestions for improving customer experiences.
• - Collaborate with the visual merchandising team to create appealing displays and window showcases.
• - Adhere to all company policies and procedures, including security measures and ethical business practices.

Functional Area Retail Sales

Location Malaysia Negeri Sembilan Seremban Foong Building