Customer Service Executive ( Ocean freight Import & Export )

Private Advertiser; Kuala Lumpur; On-site; MYR 33,000 - 56,000; Full time

Job summary

Private Advertiser is seeking a Customer Service Executive in Malaysia to maintain relationships with carriers and customers, and provide exceptional service. The role involves resolving issues, quoting shipments, and coordinating logistics with strong multitasking abilities.

The candidate should have a Diploma in any relevant field and at least 1 year of experience, with good communication skills and proficiency in Microsoft Office. A patient, meticulous approach and team spirit are essential.

Qualifications

• Diploma in any relevant field.
• At least 1 year of relevant work experience.
• Good communication and problem-solving skills.
• Proficiency in Microsoft Office.
• Patient and meticulous character, with service awareness and team spirit.

Responsibilities

• Maintain relationships with carriers and customers.
• Provide exceptional customer service to customers and carriers.
• Solve customer and carrier problems and help resolve issues.
• Provide shipment quotes for customers and set up shipments as required by customers.
• Exhibit excellent multitasking skills within their workspace as well as with computer software programs.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

Diploma in any relevant field

Tools

Microsoft Office

Job description

Maintain relationships with carriers and customers

Provide exceptional customer service to customers and carriers

Solve customer and carrier problems and help resolve issues

Provide shipment quotes for customers and set up shipments as required by customers

Exhibit excellent multitasking skills within their workspace as well as with computer software programs

About you

Diploma in any relevant field

At least 1 year of relevant work experience

Good communication and problem-solving skills

Proficiency in Microsoft Office

Patient and meticulous character, with service awareness and team spirit

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Customer Service Executive?
• Which of the following types of qualifications do you have?
• Which of the following Microsoft Office products are you experienced with?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

What can I earn as a Customer Service Executive