Customer Service Executive

Talent Recruit; Shah Alam; On-site; MYR 39,060 - 55,800; Full time

Job summary

Talent Recruit is seeking a Customer Service Representative in Shah Alam, Malaysia. The role requires handling customer inquiries via various channels and coordinating with overseas agents for shipment logistics. Candidates must have a diploma or degree and a minimum of three years in customer service. Proficiency in Mandarin is necessary for communication with clients in China. This permanent position offers working hours from 9am to 6pm, Monday to Friday, with alternate Saturdays.

Qualifications

• Minimum 3 years of customer service experience.
• Proficient in reading, writing, and speaking Mandarin.
• Ability to work under pressure.

Responsibilities

• Handle customer inquiries and concerns via phone, email, and live chat.
• Coordinate with overseas agents on shipment consolidation.
• Work closely with the Operations team for timely delivery.

Skills

Customer service

Communication skills

Problem-solving

Team-oriented mindset

Education

Diploma or Degree in any field

Tools

MS Office (Outlook, Excel, Word)

Job description

Company Background

We are representing our client, an established company in the transportation and logistics industry, in their search for a suitable candidate to join their team

Job Responsibilities

• Handle customer inquiries and concerns via phone, email, and live chat in a timely and professional manner.
• Coordinate with overseas agents on shipment consolidation (Air & Ocean).
• Work closely with the Operations team to ensure timely delivery of shipments.
• Follow up and resolve customer queries effectively.
• Identify customer needs, evaluate issues, and provide appropriate solutions.

Job Requirements

• Diploma or Degree in any fields
• Minimum 3 years of customer service experience.
• Proficient in reading, writing, and speaking Mandarin (required for communication with China-based clients).
• Competent in MS Office applications (Outlook, Excel, Word).
• Ability to work under pressure.
• Strong communication, presentation skills, and team-oriented mindset.

Job Details

• Permanent employment
• Working hours: Mon-Fri (9.00am-6.00pm)
• Alternate on Sat (9.00am-6.00pm)

Qualified and interested candidates may apply online or email your updated resume to siti(at)talentrecruit.com.my.

Only shortlisted candidates will be notified.