Customer Service Executive (Male)

WEEMAX PACKAGING SDN. BHD.; Kapar; On-site; MYR 33,000 - 61,000; Full time

Benefits offered by this job

Medical

Annual Leave

EPF / SOCSO / EIS

Uniform

Performa

Job summary

WEEMAX PACKAGING SDN. BHD.

in Selangor is seeking a Customer Service Executive to manage orders and customer liaison in a fast-paced environment. You will handle PO/SO processing, coordinate with Marketing, Planning and Warehouse, prepare documentation, monitor delivery schedules, and provide accurate product information while maintaining strong service standards.

Qualifications

• Diploma or degree in Business Administration or related field.
• 2–4 years of experience in Customer Service, Sales Admin, or related role.
• Familiar with order processing, PO/SO handling, and documentation.
• Proficient in Microsoft Office and experience with ERP systems (Unity) is an advantage.
• Good communication skills in English and Bahasa Malaysia (Mandarin is an added advantage).
• Strong coordination skills to liaise with internal departments (Marketing, Planning, Warehouse).
• Detail-oriented with good organizational and filing skills.
• Ability to handle multiple tasks and meet deadlines in a fast-paced environment.
• Problem-solving skills and ability to manage delivery issues and customer inquiries.

Responsibilities

• Receive and process customer PO via email or sales person; prepare artwork and input details into Unity.
• Generate SOs and label artworks with PO/SO numbers, quantity, and delivery date.
• Coordinate with Purchaser for raw material orders and monitor delivery timelines.
• Maintain documentation, filing, and update delivery schedules per customer requirements.
• Liaise with Marketing, Planning, and Warehouse on order progress and delivery arrangements.
• Communicate delays or reschedules promptly and seek Planner guidance when needed.
• Update customer files and inform Marketing about delivery readiness or pending items.
• Email artwork to Design Department and verify accuracy before submission.
• Monitor with Planner for items that may not be delivered on time; prepare monthly reports (production schedules, capacity planning, customer complaints).
• Provide accurate product information and assistance to customers; report abnormalities in orders, pricing, or delivery matters.
• Attend to customer inquiries and phone calls professionally; perform ad-hoc tasks as directed by HOD.

Skills

Customer service

Order processing

Coordination

Multitasking

Communication skills

Education

Diploma or Degree in Business Administration

Tools

Microsoft Office

ERP systems (Unity)

Job description

Receive and process customer purchase orders (PO) via email or sales person, prepare artwork, and key in details accurately into the Unity system.

Generate Sales Orders (SO), label each artwork with important details (PO number, quantity, delivery date, SO number), and coordinate with the Purchaser for raw material orders.

Maintain proper documentation, filing, and update delivery schedules according to customer requirements.

Liaise with Marketing, Planning, and Warehouse Departments on order progress, production status, and delivery arrangements.

Communicate promptly on any delays, urgent or postponed deliveries, and seek advice from the Planner for rescheduling.

Update customer files and inform Marketing regarding delivery readiness or pending items.

Email artwork to the Design Department and ensure accuracy before submission.

Monitor and follow up closely with the Planner for items that cannot be delivered on time.

Prepare monthly reports such as production schedules, capacity planning, and customer complaints.

Possess a full understanding of company products and applications, and provide accurate information and assistance to customers.

Identify and report any abnormalities in orders, pricing, or delivery matters.

Attend to customer inquiries and phone calls professionally.

Perform any additional or ad-hoc tasks assigned by the Head of Department (HOD).

Job Requirements:

Minimum Diploma or Degree in Business Administration or related field.

Monthly salary will be determined based on your experience.

At least 2-4 years of experience in Customer Service, Sales Admin, or related role.

Familiar with order processing, PO/SO handling, and documentation.

Proficient in Microsoft Office and experience with ERP systems (e.g., Unity) is an advantage.

Good communication skills in English and Bahasa Malaysia (Mandarin is an added advantage).

Strong coordination skills to liaise with internal departments (Marketing, Planning, Warehouse).

Detail-oriented with good organizational and filing skills.

Ability to handle multiple tasks and meet deadlines in a fast-paced environment.

Problem-solving skills and ability to manage delivery issues, delays, and customer inquiries.

Responsible, proactive, and able to work independently with minimal supervision.

Good customer service mindset with professional phone etiquette.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Weemax, established in October 2007, is a leading supplier of corrugated boxes, located in Kampung Perepat, Jalan Kapar, Klang Selangor.

Our vision is to foster symbiotic partnerships with customers by offering low-cost, one stop solutions. Committed to excellence, our mission is to continuously enhance manufacturing capabilities, ensuring quality, reliability and timely delivery.

We are an ISO 9001:2008 certified company.

Weemax, established in October 2007, is a leading supplier of corrugated boxes, located in Kampung Perepat, Jalan Kapar, Klang Selangor.

Our vision is to foster symbiotic partnerships with customers by offering low-cost, one stop solutions. Committed to excellence, our mission is to continuously enhance manufacturing capabilities, ensuring quality, reliability and timely delivery.

We are an ISO 9001:2008 certified company.

Perks and benefits

• Medical
• Annual Leave
• EPF / SOCSO / EIS
• Uniform
• Performa

What can I earn as a Customer Service Executive