Customer Service & Order Management Executive

PERSOL Workforce Solutions Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Job summary

PERSOL Workforce Solutions Malaysia Sdn Bhd is seeking a Customer Service & Order Management Executive to support daily customer service and order processing. You will handle routine inquiries, prepare quotations, and coordinate with internal teams to ensure timely delivery.

In this role, you will manage quotations and purchase orders, track orders and shipments, and assist in resolving basic issues. A diploma or higher and 3–5 years of experience are expected, with strong communication skills

Qualifications

• Diploma or higher education required.
• 3–5 years of relevant experience in customer service and order management.
• Ability to handle multiple tasks and provide effective solutions.
• Strong interpersonal and communication skills.
• Proficient in MS Office and Outlook.

Responsibilities

• Assist in handling customer inquiries related to quotations, orders, and product information.
• Prepare quotations and process purchase orders accurately.
• Follow up on orders, delivery schedules, and shipment status.
• Resolve basic customer issues and escalate complex cases.
• Coordinate with Sales, Logistics, Finance for order processing.
• Rectify part number discrepancies and update order details.
• Communicate order updates and changes to customers.
• Prepare RFQs and issue POs to suppliers.
• Monitor order status, lead times, and inventory allocation.
• Maintain records and documentation.

Skills

MS Office

Outlook

Customer service

Communication

Multitasking

Education

Diploma or higher

Tools

MS Office

Outlook

Job description

Customer Service & Order Management Executive

The Customer Service Expert will support daily customer service and order management operations. This role focuses on handling routine inquiries, processing orders, and coordinating with internal teams to ensure smooth execution and timely delivery.

Job Responsibilities:

Assist in handling customer inquiries related to quotations, orders, and product information in a timely manner.

Support the preparation of quotations and processing of purchase orders with accuracy.

Follow up on customer orders, delivery schedules, and shipment status updates.

Assist in resolving basic customer issues and escalating more complex cases to senior team members.

Coordinate with internal teams (Sales, Logistics, Finance) for order processing and status updates.

Support in rectifying part number discrepancies and updating order details in the system.

Communicate order updates, delays, and delivery changes to customers under guidance.

Assist in preparing Request for Quotations (RFQs) and issuing Purchase Orders (POs) to suppliers.

Monitor and update order status, lead times, and inventory allocation in the system.

Maintain accurate records and ensure proper documentation of transactions.

Job Requirements:

At least have Diploma or higher level of education

At least 3 to 5 years of relevant working experience, with the ability to handle multiple tasks and provide effective solutions to customer and operational issues.

Strong interpersonal, communication, organizational, and problem-solving abilities.

Proficient in MS Office and Outlook

Comfortable working in a high-volume and fast-paced environment.

Ability to multitask, prioritize effectively, and manage an average of 50 quotations/sales orders per day (with 20 line items per order).

Service-oriented with good telephone etiquette and customer service skills.

Good command of Bahasa Malaysia and English; proficiency in other language is a plus.

Team player, capable of working independently with minimal supervision, and have a positive and professional work attitude.

PERSOL is Asia-Pacific’s leading Staffing and HR solutions partner, operating across 13 markets with deep local insight and regional scale. With more than 80 offices and decades of experience, we deliver integrated workforce solutions that are tailored, tech-enabled, and designed for the dynamic world of work.

We combine human expertise with smart technology to help organisations solve workforce challenges, unlock potential, and stay ahead of change. From recruitment and talent management to workforce strategy and advisory, our collaborative approach puts your goals at the centre.

PERSOL is Asia-Pacific’s leading Staffing and HR solutions partner, operating across 13 markets with deep local insight and regional scale. With more than 80 offices and decades of experience, we deliver integrated workforce solutions that are tailored, tech-enabled, and designed for the dynamic world of work.

We combine human expertise with smart technology to help organisations solve workforce challenges, unlock potential, and stay ahead of change. From recruitment and talent management to workforce strategy and advisory, our collaborative approach puts your goals at the centre.