Customer Service Executive

Yanta Plastic Industry Sdn Bhd; Seberang Perai; On-site; MYR 45,000 - 67,000; Full time

Job summary

Yanta Plastic Industry Sdn Bhd is seeking a customer service professional to support customers with information, questions, and timely responses. The role involves assisting the sales team with enquiries, preparing quotations, processing purchase orders, coordinating with planning and design, and handling export-related forms.

Strong communication skills, proficiency in MS Office, and the ability to work under pressure are essential.

Qualifications

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Excellent computer proficiency (MS Office – Word, Excel and Outlook)
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Responsibilities

• Assist sales team to gather or follow up on customer enquiries
• Assist sales team to prepare quotation to customer
• Collect/receive customers' purchase orders, fill in product standard form and assist planner in preparing order into production
• Liaise with customers on repeat orders and issue sales order
• Based on customer's artwork, prepare job sheet/artwork order to design department
• Receive and prepare sample requests by customer
• Liaise with planner on order's delivery and update customer accordingly
• Prepare related forms for export order
• Gather customers' complaints and report to sales team
• Request payment from cash term customer before delivery

Skills

Customer service

Communication skills

MS Office

Education

SPM level or Diploma

Tools

MS Word

MS Excel

Outlook

Job description

Responsible to support customers politely by providing helpful information, answering questions, and responding to complaints in a timely manner.

Key responsibilities

Assist sales team to gather or follow up on customer enquiries

Assist sales team to prepare quotation to customer

Collect/receive customers' purchase orders, fill in product standard form and assist planner in preparing order into production

Liaise with customers on repeat orders and issue sales order

Based on customer's artwork, prepare job sheet/artwork order to design department

Receive and prepare sample requests by customer

Liaise with planner on order's delivery and update customer accordingly

Prepare related forms for export order

Gather customers' complaints and report to sales team

Request payment from cash term customer before delivery

Education and/or Work Experience Requirements:

Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers

Excellent computer proficiency (MS Office – Word, Excel and Outlook)

Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service

Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Posses at least SPM level, Diploma or any other equivalent qualification