Customer Service Executive

Pureseed Sdn Bhd; Petaling Jaya; On-site; MYR 28,000 - 42,000; Full time

Benefits offered by this job

EPF/SOCSO

Performance bonus

Medical insurance

Competitive salary

Job summary

Pureseed Sdn Bhd in Malaysia seeks a customer service-focused professional to join our team. You will handle enquiries by phone, email and social media, provide prompt responses, assist customers with design selection, and confirm orders.

Work closely with production and delivery teams, manage stock, process orders, and maintain confidentiality of customer data while aiming for excellent service in a friendly workplace.

Qualifications

• An effective communicator fluent in English, Malay and Mandarin.
• Positive attitude and self-motivation.
• Responsible and hardworking.
• Good team player with helpfulness.
• Punctual, disciplined and conscious of duties.

Responsibilities

• Handle customer enquiries via phone, email and social media.
• Provide prompt and professional responses to inquiries and follow-up.
• Assist customers to select best design/customization requirements.
• Provide the best solution and follow up on customer needs.
• Process orders and manage stock inventory; coordinate with production and delivery.

Skills

Fluent English

Fluent Malay

Fluent Mandarin

Job description

- An effective communicator - fluent in English / Malay / Mandarin to effectively communicate with our diverse client base and stakeholders.

- Posses a positive attitude and self-motivated

- Responsible and hardworking

- A good team player and helpfulness

- Punctual, discipline and consciousness

- Adaptable and flexible

- Able to multitask, prioritize and manage time effectively

We Provide:

- EPF, Socso, Bonus, Medical Health insurance

- A friendly and positive workplace culture

- A very competitive salary and attractive benefits

- Handle customer enquiries via phone call, email and social media.

- Provide prompt and professional response to customer inquiries.

- Assist customer to select the best design / customization required.

- Provide the best solution to customer.

- Attend to customer needs and follow up.

- Processing orders from customer.

- Stock inventory management

- Communicate well and clearly with production and delivery team.

- Always keep confidentiality of customer information and data.

- Ad hoc duties or responsibilities that may be assigned by the management