Junior Customer Service Executive (Based in Kota Kemuning)

PBA Systems (M) Sdn Bhd; Shah Alam; On-site; MYR 23,000 - 36,000; Full time

Job summary

PBA Systems (M) Sdn Bhd in Shah Alam seeks a Junior Customer Service Executive based in Kota Kemuning. You will interact with customers to respond to enquiries, prepare quotations, and coordinate order fulfilment.

Key responsibilities include handling inquiries via email and phone, issuing documents like sales orders and invoices, and ensuring timely delivery while collaborating with forwarders and vendors. Fresh graduates are welcome to apply.

Qualifications

• Minimum Diploma qualification; fresh graduates are encouraged to apply.
• SPM with at least 2 years of related experience may also be considered.
• Minimum 1–2 years of customer service experience in order management or purchasing.
• Experience in the logistics or 3PL industry is an added advantage.
• Proficiency in computer skills: MS Word, MS Excel, MS PowerPoint, BC.

Responsibilities

• Attend customer enquiries through email and phone, prompt reply/acknowledgement to customers, and general sales matters.
• Prepare Quotations, Sales Order, Purchase Order, Invoice, and other necessary documentation for customer delivery.
• Sales support for the fulfilment of orders placed by customers.
• Create and maintain customer records in the system and maintain proper documentation.
• Monitor orders against available inventory and ensure smooth delivery processes.
• Liaise with the forwarder for export and import.
• Monitor and coordinate with the vendor on shipment arrangements.
• Assisting the HQ order process.
• Any other duties as assigned by the supervisor.

Skills

Interpersonal skills

Problem-solving

Multitasking

Attention to detail

Education

Diploma qualification

SPM with 2 years experience

Tools

MS Word

MS Excel

MS PowerPoint

BC

Job description

Junior Customer Service Executive (Based in Kota Kemuning)

The Junior Customer Service Executive is responsible for maintaining good relationship and works directly with customers to complete sales transactions. Key responsibilities include responding to customer enquiries, preparing quotations, and coordinating order fulfilment.

Job Responsibilities

Attend customer enquiries through email and phone, prompt reply/acknowledgement to customers, and general sales matters.

Prepare Quotations, Sales Order, Purchase Order, Invoice, and other necessary documentation for customer delivery.

Sales support for the fulfilment of orders placed by customers.

Create and maintain customer records in the system and maintain proper documentation.

Monitor orders against available inventory and ensure smooth delivery processes.

Liaise with the forwarder for export and import.

Monitor and coordinate with the vendor on shipment arrangements.

Assisting the HQ order process.

Any other duties as assigned by the supervisor.

PeopleRequirements

Minimum Diploma qualification; fresh graduates are encouraged to apply.

Candidates with SPM and at least 2 years of related working experience may also be considered.

Minimum 1–2 years of customer service experience in order management or purchasing.

Experience in the logistics or 3PL industry is an added advantage.

Proficiency in computer skills: MS Word, MS Excel, MS PowerPoint, BC.

Able to work in a team and independently with minimal supervision.

Strong interpersonal and problem-solving skills.

Able to multitask and pay attention to details.

Required language(s): English, Bahasa Malaysia, Mandarin to effectively communicate with our diverse client base and stakeholders.

Able to commence work within a short notice period.

Willing to work at Kota Kemuning, Shah Alam.