Customer Service Executive - Leboh Pantai

AmBank Group; Penang; On-site; MYR 28,000 - 45,000; Full time

Benefits offered by this job

Career growth opportunities

Medical and life insurance

Generous leave and work-life balance

Job summary

AmBank Group in Malaysia is seeking Customer Service Executives based at Sungai Besar Branch to be the first point of contact for customers, delivering friendly service and helping them achieve their financial goals. You will address inquiries, resolve issues, ensure transactions comply with policies, identify cross-sell opportunities, and collaborate with teams while participating in ongoing training.

Join a diverse, inclusive workplace with career growth, comprehensive medical and life

Qualifications

• Previous experience in a customer service or client-facing role.
• Strong communication and interpersonal skills.
• Proficiency in English and Bahasa Malaysia.
• A team-oriented mindset and ability to collaborate with colleagues.
• PCE/ CEILLI license would be an added advantage.

Responsibilities

• Provide prompt and efficient assistance to customers, addressing inquiries and resolving issues.
• Ensure all transactions comply with internal and external policies, guidelines and regulations.
• Proactively identify opportunities to cross-sell and up-sell relevant banking products and services.
• Collaborate with other teams to ensure a seamless and consistent customer experience.
• Participate in regular training and development activities to stay up-to-date with products, policies, and procedures.
• Contribute to the continuous improvement of our customer service processes and practices.

Skills

Customer service

Communication skills

Problem solving

Teamwork

English

Bahasa Malaysia

Job description

About the role

At AmBank Group, we are seeking passionate and customer-focused individuals to join our team as Customer Service Executives based in Sungai Besar Branch. In this full-time role, you will be the first point of contact for our valued customers, providing exceptional service and support to help them achieve their financial goals.

What you'll be doing

Provide prompt and efficient assistance to customers, addressing their inquiries and resolving their issues in a timely manner

Ensure all its transactions are in compliance with policies (internal & external), guidelines and regulations

Proactively identify opportunities to cross-sell and up-sell relevant banking products and services

Collaborate with other teams to ensure a seamless and consistent customer experience

Participate in regular training and development activities to stay up-to-date with the latest products, policies, and procedures

Contribute to the continuous improvement of our customer service processes and practices

What we're looking for

Previous experience in a customer service or client-facing role, preferably within the banking or financial services industry

Strong communication and interpersonal skills, with the ability to interact effectively with customers from diverse backgrounds

Excellent problem-solving skills and the ability to think on your feet to provide effective solutions

Proficiency in both written and spoken English and Bahasa Malaysia

A commitment to providing exceptional customer service and a genuine passion for helping others

A team-oriented mindset and the ability to work collaboratively with colleagues

Candidate with PCE/ CEILLI license would be an added advantage.

What we offer

At AmBank Group, we are dedicated to creating an environment where our employees can thrive. We offer a range of competitive benefits, including:

Opportunities for career growth and development

Comprehensive medical and life insurance coverage

Generous leave entitlements and work-life balance initiatives

A diverse and inclusive workplace that celebrates our differences

A supportive and collaborative team environment

About us

AmBank Group is a leading financial services provider in Malaysia, offering a wide range of products and services to both individual and corporate customers. With a rich heritage spanning over 40 years, we are committed to delivering innovative solutions and exceptional customer experiences. Join us on our journey as we continue to grow and make a positive impact on the communities we serve.